Taylor Smith
34469 White Oak Dr,MO
Summary
Detail-oriented Clinical Administrative Coordinator with extensive experience in managing complex software for clinical operations. Streamlined administrative processes to enhance efficiency and improve patient care from admission to discharge. Collaborates effectively with healthcare teams to ensure compliance and facilitate appointment scheduling and financing. Expert in EHR management and regulatory requirements, providing comprehensive support for patient inquiries and service requests.
Overview
12
12
years of professional experience
Work History
Clinical Administrative Coordinator
Home and Community Care
08.2022 - Current
- Coordinated team meetings, ensuring effective communication among departments.
- Developed and maintained project documentation for clear reference and accountability.
- Organized training sessions, enhancing team skills and knowledge sharing.
- Collaborated with stakeholders to gather requirements for upcoming projects.
- Facilitated problem-solving discussions, addressing challenges with actionable solutions.
- Implemented process improvements to enhance operational efficiency across teams.
- Facilitated communication between different departments in order to resolve issues quickly.
- Evaluated documents for completeness and accuracy. for completeness and accuracy.
- Processed incoming data requests from various departments.
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
- Maintained confidentiality of sensitive information entered into the system.
- Identified and corrected data entry errors to prevent duplication across systems.
- Scanned documents into appropriate databases for storage purposes.
- Resolved customer inquiries through multiple communication channels effectively.
- Provided product information and recommendations to enhance customer satisfaction.
- Documented customer interactions accurately in the company database.
- Collaborated with team members to improve service delivery processes.
- Escalated complex issues to appropriate departments for resolution promptly.
- Maintained a positive and professional demeanor in all customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Registered Medical Assistant
BJC Health Systems, Barnes, Christian Hospital
St Louis, Missouri
11.2018 - 08.2022
- Administered injections, medications, and treatments under physician supervision.
- Supported physicians during examinations by preparing instruments and maintaining sterile environments.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Monitored vital signs and recorded changes in patient conditions during visits.
- Managed patient intake processes and ensured accurate data entry into electronic systems.
- Educated patients on medication usage, treatment plans, and health maintenance practices.
- Coordinated referrals to specialists and communicated follow-up care instructions effectively.
- Collaborated with healthcare team to streamline processes and improve patient care delivery.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Maintained inventory of medical supplies and ensured compliance with safety protocols.
- Cleaned medical equipment regularly to ensure proper functioning and safety.
- Assisted patients with medical history documentation and appointment scheduling.
Cashier Team Lead
Millersville PitStop
Millersville, Missouri
06.2014 - 11.2018
- Led cashier team to enhance service efficiency and operational flow. to ensure efficient customer service and smooth operations.
- Trained new cashiers on register procedures and customer interaction techniques.
- Managed cash handling processes, ensuring accuracy and compliance with company policies.
- Addressed customer inquiries and complaints promptly to enhance satisfaction levels.
- Coordinated daily staff schedules to ensure optimal coverage during peak hours.
- Conducted regular inventory checks to maintain stock levels at Millersville PitStop.
- Implemented best practices for maintaining a clean and organized checkout area.
- Collaborated with management to develop training materials for ongoing staff development.
- Supported cashiers in resolving customer issues to enhance service quality. with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Responded to customer questions to provide accurate information about store offerings. and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Collaborated with other teams on stocking shelves and bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Ensured compliance with all safety regulations while performing tasks.
- Processed payments promptly to maintain high customer service standards.
- Monitored cashier performance, providing feedback as needed.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
Education
Certification - Registered Medical Assistant
Metro Business College
Cape Girardeau, MO12-2018
High School Diploma -
Meadow Heights High School
Patton, MO05-2013
Skills
- Electronic health records
- Clinical documentation
- Clinical terminology
- HIPAA compliance
- Medicare/Medicaid
- Care coordination
- Patient engagement strategies
- Data analysis
- Project management
- Process improvement
- Documentation management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
Accomplishments
- Valedictorian of my graduating class at Metro Business College
Timeline
Clinical Administrative Coordinator
Home and Community Care
08.2022 - Current
Registered Medical Assistant
BJC Health Systems, Barnes, Christian Hospital
11.2018 - 08.2022
Cashier Team Lead
Millersville PitStop
06.2014 - 11.2018
Certification - Registered Medical Assistant
Metro Business College
High School Diploma -
Meadow Heights High School