- Music
- Playing Sports
- Team Sports
- Participating in fundraising events to support local charities, schools, or community projects
- Running
Taylor Crommes
Puyallup
Summary
Dynamic Event and Office Manager with a strong background in relationship building and event coordination. Experienced in optimizing operations, managing vendor relationships, and delivering exceptional customer service to improve overall satisfaction.
Overview
8
8
years of professional experience
Work History
Event and Office Manager
Thornewood Castle Inn B And B
Lakewood, WA
05.2025 - 07.2026
- Managed staff schedules, optimizing coverage for peak occupancy periods.
- Oversaw daily operations, ensuring smooth functioning of front desk and guest services.
- Implemented inventory management system to track supplies and reduce waste.
- Developed and maintained relationships with local vendors for procurement needs.
- Trained new employees on customer service protocols and operational procedures.
- Conducted regular inspections to maintain property standards and enhance guest satisfaction.
- Streamlined booking processes, improving efficiency for reservations and inquiries.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated positive work environment, addressing employee concerns promptly and fostering a a culture of mutual respect.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Increased customer satisfaction by developing an effective client feedback system that led to service improvements.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Barista Trainer
Starbucks
Puyallup, WA
08.2020 - 06.2025
- Led training sessions for new baristas, enhancing product knowledge and customer service skills.
- Mentored baristas in advanced coffee preparation techniques, fostering skill development and confidence.
- Developed and implemented effective onboarding programs, improving team readiness and retention rates.
- Evaluated employee performance through regular assessments, providing feedback to enhance operational effectiveness.
- Facilitated workshops on beverage crafting, emphasizing quality standards and customer satisfaction metrics.
- Championed a positive work environment by promoting teamwork and open communication among staff members.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Handled cash and processed payments accurately to avoid errors.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive a a fun, positive environment..
- Maintained regular and consistent attendance and punctuality.
Food Runner
Tacoma Rainiers
Tacoma, WA
06.2018 - 08.2019
- Delivered food orders efficiently to guests, ensuring timely service during events.
- Supported waitstaff in managing high-volume demands during peak game times.
- Collaborated with kitchen staff to maintain order accuracy and presentation standards.
- Assisted in maintaining cleanliness and organization of dining areas and service stations.
- Monitored inventory levels of serving supplies, notifying management of shortages proactively.
- Contributed to team training initiatives, sharing knowledge of menu items and service protocols.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
Bachelors - Communications And Mass Media
Southeastern University
Lakeland, FL06-2027
Associate of Arts - Communications And Social Media
Peirce Community College
Puyallup, WA06-2022
High School Diploma -
Rogers High Scool
Puyallup, WA06-2021
Skills
- Event coordination
- Office operations
- Organizational strategies
- Administrative operations
- Data processing
- Scheduling coordination
- Financial recordkeeping
- Vendor management
- Operational oversight
- Event planning
- Policy implementation
- Contract management
Accomplishments
- Coordinated 225 special public and private events
Interests
Timeline
Event and Office Manager
Thornewood Castle Inn B And B
05.2025 - 07.2026
Barista Trainer
Starbucks
08.2020 - 06.2025
Food Runner
Tacoma Rainiers
06.2018 - 08.2019
Bachelors - Communications And Mass Media
Southeastern University
Associate of Arts - Communications And Social Media
Peirce Community College
High School Diploma -
Rogers High Scool