TAYLOR SOTO
Summary
Experienced in customer service for three years, this dedicated professional is known for being friendly, organized, and responsive. Problem-solving skills, time management abilities, and strong interpersonal skills have enabled exceptional service to customers. Building strong relationships and ensuring positive customer satisfaction are top priorities. Also has valuable experience as an event planner, successfully organizing private events with great attention to detail.
Overview
7
7
years of professional experience
Work History
Event Planner
Independent
01.2022 - Current
- Organized various themed parties, with coordinated decorations, menus and activities.
- Planned parties according to customer specifications.
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Provides strong attention to detail and excellent communication skills.
- Assisted clients with meal planning.
- Collaborated with customers to create balloon arch designs & floral arrangements.
Pool Monitor
Barefoot Lifeguard Company
01.2021 - 12.2021
- Checked in pool guests and verified guest's residency for the HOA
- Developed positive relationships with guests and provided excellent customer service
- Collected guest payments and counted money box at end of shift
- Managed any issues regarding the pool and emergency situations
- Performed safety breaks and cleaned pool
- Maintained accurate records of daily attendance, incidents, accidents, and pool maintenance work
- Monitored water quality by testing pH balance and chlorine levels
- CPR & First Aid
Hostess
Jenevein's Restaurant
01.2018 - 12.2018
- Greeted and escorted customers to their tables, bringing menus, silverware and beverages
- Answered phone calls to take orders, give information and document reservations.
- Answered customer questions about hours, seating, and menu information.
- Kept host stand tidy and organized
- Provided patrons with estimated waiting times during peak service hours.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Restaurant, Hotel & Institutional Management, Human Sciences & Retail Management
Texas Tech University
Lubbock, TX05-2024
Associate of Arts - General Studies
Collin College
McKinney, TX12-2023
Skills
- Strong Attention to Detail
- Event Planning Expertise
- Cash Management
- Effective Time Management
- Effective Multi-Tasking
- Interpersonal Communication
- Exceptional Customer Support
- Effective Problem Resolution
- Proficient in Microsoft Office
- Attention to detail
- Strong Communication Skills
- Professional Phone Communication
- Client Greeting
- Effective Time Management
Certifications And Memberships
- Wedding & Conference Planning Certificate
- CVENT
- TABC
Timeline
Event Planner
Independent
01.2022 - Current
Pool Monitor
Barefoot Lifeguard Company
01.2021 - 12.2021
Hostess
Jenevein's Restaurant
01.2018 - 12.2018
Bachelor of Science - Restaurant, Hotel & Institutional Management, Human Sciences & Retail Management
Texas Tech University
Associate of Arts - General Studies
Collin College
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