Taylor Speer-Gettle
Oakdale,California
Summary
Enthusiastic customer service representative with experience in a variety of settings. Well-versed in products, services and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust. Organized and motivated, eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Office Administrator
Synergy Power
Livermore, CA
10.2023 - 10.2025
- Oversaw daily office operations, ensuring efficient workflow and timely communication among departments.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Created how-to documents with step by step instructions as well as train my colleagues on tasks they were not familiar with.
- Coordinated scheduling for meetings and client visits regarding sales or service.
- Managed vendor and manufacturer relationships to improve service and ensure smooth resolution for customers.
Customer Service Representative
SunPower by the Solar Quote
Stockton, California
10.2022 - 10.2023
- Answered customer inquiries and provided information regarding products and/or services.
- Provided excellent customer service to resolve customer questions or complaints in a timely manner.
- Maintained detailed records of customer interactions and comments for future reference using the company's CRM tool.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized support.
- Answered inbound calls, chats and emails.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Rivers Edge Restaurant
Oakdale, CA
01.2017 - 04.2017
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Worked with the rest of the staff to ensure a smooth shift.
Hostess
House of Beef
Oakdale, CA
01.2016 - 12.2016
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
Customer Service Associate
Orangetheory Fitness
Alameda, CA
08.2015 - 12.2016
- Greeted customers and identified their needs.
- Resolved customer inquiries.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Server Assistant Manager
Jura's Pizza Parlor
Oakdale, California
04.2014 - 02.2015
- Balanced cash drawer at the end of each shift by counting total deposits and withdrawals.
- Developed policies, procedures, and standards for server management and maintenance.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
Education
Some College (No Degree) -
Chabot College
Hayward, CASome College (No Degree) -
Columbia College
Sonora, CAHigh School Diploma -
Oakdale High School
Oakdale, CA05.2015
Skills
- Scheduling
- Inbound and Outbound Calling
- Account Updating
- Complaint Resolution
- Service Upselling
- CRM Software
- File Documentation
- Professional Telephone Demeanor
- Lead Generation
- Positive and Professional
Timeline
Office Administrator
Synergy Power
10.2023 - 10.2025
Customer Service Representative
SunPower by the Solar Quote
10.2022 - 10.2023
Server
Rivers Edge Restaurant
01.2017 - 04.2017
Hostess
House of Beef
01.2016 - 12.2016
Customer Service Associate
Orangetheory Fitness
08.2015 - 12.2016
Server Assistant Manager
Jura's Pizza Parlor
04.2014 - 02.2015
Some College (No Degree) -
Chabot College
Some College (No Degree) -
Columbia College
High School Diploma -
Oakdale High School