Taylor Speller
Raleigh,NC
Summary
Customer Service Representative with over 3 years of experience. Friendly, quick learner and determined to provide quality customer service and is adept to working in a diverse service environment with extensive computer skills. I am looking for a remote position that will challenge me and allow me to grow within the company.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Panara Bread
Garner, NC
04.2024 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
Customer Service Cashier
The Smoke Shop
Raleigh, NC
10.2023 - 03.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
Customer Representative
United Healthcare
09.2022 - 09.2023
- Handle customer complaints
- Assist customers sign up for loyalty promotions
- Assist with healthcare accounts as well as assisting with enrolling in benefits
- Handle large call volume
- Document calls in appropriate tracking system
- Verifying and explaining the benefits and coverage associated with the members’ health care plan
- Familiarized and provided information on general eligibility and information
- Responsible for helping achieve quality goals monthly.
Customer Service Representative
Customer HD
Raleigh, NC
01.2021 - 09.2022
- Handling large call volume daily with duties including signing up new customers, retrieving customer data, presenting relevant product information and cancelling service
- Supply information in accordance with customer needs
- Assist customers with problems or concerns.
Sales Representative
Infinity Marketing
Raleigh, NC
01.2022 - 08.2022
- Successfully executed quality customer service through fast responsiveness, reliability, assurance, and professionalism
- Manage day to day communication with the client interaction by phone, email or video
- Network with organizations, associations, and business, that are relevant to client’s business
- Maintain strong knowledge of all products, pricing plans, promotions, and service features
- Meet and exceeded daily and monthly sale goals
- Provide the highest level of customer service to ensure a great customer experience
- Work with others to resolve problems, handle requests or situations
- Meet and exceed daily standards for calls answered accuracy, customer service, and quality.
Customer Service Representative
Conduent
Raleigh, NC
12.2019 - 01.2022
- Verify documentation and images
- Provide clear, complete, accurate and objective information based on a full understanding of the program requirements
- Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service
- Work with customers in difficult situations
- Handle and data enter complaints in accordance with approved policies and procedures
- Meet and exceed daily standards for calls answered accuracy, customer service, and quality.
Education
GED -
Wake County Public Schools
Raleigh, NC06-2014
Skills
- Use of multiple applications
- Exceptional communications skills
- Quick learner
- Reliable Team Worker
- Engaging Personality
Timeline
Customer Service Cashier
Panara Bread
04.2024 - Current
Customer Service Cashier
The Smoke Shop
10.2023 - 03.2024
Customer Representative
United Healthcare
09.2022 - 09.2023
Sales Representative
Infinity Marketing
01.2022 - 08.2022
Customer Service Representative
Customer HD
01.2021 - 09.2022
Customer Service Representative
Conduent
12.2019 - 01.2022
GED -
Wake County Public Schools