Taylor Stephens
Knoxville,TN
Summary
Motivated, teamwork-oriented professional with history of exceeding company goals and standards by comprehension on reports and data analysis. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgement, decisive communication and focused solutions.
Overview
6
6
years of professional experience
Work History
Accounting Associate II
Pilot Flying J Travel Center
07.2023 - Current
- Assisted with month-end closing procedures and financial reporting.
- Analyzed discrepancies between vendor statements and company records to identify errors or missing information.
- Developed and maintained relationships with vendors by providing prompt resolution of invoice issues.
- Handled high-volume invoice processing with minimal supervision.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Transaction Specialist
Aston Carter
01.2023 - 07.2023
- Processed invoice payments and recorded information in account database.
- Collected, posted and managed patient account payments.
- Matched orders with invoices and recorded required information.
- Reconciled computer reports with manually maintained ledgers.
- Reduced financial discrepancies by accurately managing accounting documentation.
Account Analyst
Edfinancial Services
05.2021 - 10.2022
- Completed month end close processes under tight deadlines
- Guided borrowers in choosing the right payment plan for their student loans based on income verification
- Counseled and guided small groups of mentees, providing excellent feedback creating strong and long relationships and retention
- Fulfilled customer's request while efficiently operating multiple systems
- Analyzed 150+ accounts per day using account data from government protected websites
- Monitored, evaluated and report changes in student's enrollment to update qualification and terms of student loans
Virtual Banker
First Horizon Bank
09.2019 - 05.2021
- Adhere to company and regulatory policies to protect customer and bank assets
- Collected payments for mortgages, credit cards and auto loans on behalf of bank's customers
- Served as a first point of contact for clients and displayed positive first impression through friendly customer service
- Answered 90+ calls per day maintaining a handle time of 3 minutes 14 seconds
- Help guide and educate clients on beneficial products serviced / offered
- Recognized and escalated issues that negatively impacted the client through appropriate channels
Server
Texas Roadhouse
05.2018 - 12.2019
- Engaged customer in friendly conversation to boost satisfaction and loyalty to restaurant
- Trained new servers in customer service procedures and restaurant policies
- Accounting: cash handling and record keeping in journal
- Operated POS terminals to input orders, split bills and calculate totals
Education
BBA -
Bellevue University
Bellevue, NE05-2028
Certificate - People And Business Leadership Essentials
Bellevue University
Bellevue, NE04-2023
Certificate - Business Leadership
Bellevue University
Bellevue, NE04-2023
Associate of Science -
Pellissippi State Community College
Knoxville, TN12-2022
Skills
- Leadership Development
- Invoice and Payment Processing
- Effective Verbal and Written Communication
- Business Concepts and Data Entry
- Detail Oriented
- Account Reconciliation
- Client Relations
- Critical Thinking and Problem Solving Abilities
Timeline
Accounting Associate II
Pilot Flying J Travel Center
07.2023 - Current
Transaction Specialist
Aston Carter
01.2023 - 07.2023
Account Analyst
Edfinancial Services
05.2021 - 10.2022
Virtual Banker
First Horizon Bank
09.2019 - 05.2021
Server
Texas Roadhouse
05.2018 - 12.2019
BBA -
Bellevue University
Certificate - People And Business Leadership Essentials
Bellevue University
Certificate - Business Leadership
Bellevue University
Associate of Science -
Pellissippi State Community College
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