Taylor Stroozas
Roberts
Summary
Results-driven professional with extensive experience in care coordination and program management. Known for exceptional communication and problem-solving skills, successfully leading multidisciplinary teams to enhance service delivery and meet diverse client needs.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Care Coordinator - Unable to Reach/Refusal
UCare
Minneapolis
05.2024 - Current
- Conduct comprehensive initial MnCHOICES assessments
- Complete assessments with clients on a MSHO, MSC+, or SNBC health plan with professional interpretation services to successfully serve clients across diverse language backgrounds
- Develop individualized support plans outlining needs, goals, and targeted interventions, integrating family members and support systems into planning and ongoing implementation
- Coordinate services across the continuum of healthcare to meet the health and/or social service needs of clients including primary care clinics/providers, care systems, specialists, clinics, counties, homecare service providers, and other case managers
- Maintain accurate, detailed, and timely case documentation in accordance with program standards
Senior Services Manager
Jewish Family Service of Saint Paul
Saint Paul
09.2023 - 05.2024
- Oversaw a diverse portfolio of community-based programs including Kosher Meals on Wheels, a Community Case Management Program, a Financial Assistance Program, and a Caregiver Support Program.
- Supervised 4 case managers and program supervisors and conducted annual performance evaluations
- Managed staff performance, streamlined workflows, enhanced service delivery, and built strong relationships with community partners
- Balanced compliance, budgeting, and reporting across multiple funding streams
Care Coordination Supervisor
Jewish Family Service of St. Paul
St Paul
02.2021 - 09.2023
- Provided leadership and oversight for a multidisciplinary care coordination team of 12, including case managers, case aides, and interns
- Organized and facilitated regular team meetings to ensure effective communication and alignment of goals
- Trained and onboarded new staff, assigned caseloads, and coordinated daily responsibilities to support efficient service delivery
- Audited case records, coordinated annual contract audits, and monitored productivity metrics, offering guidance to improve performance
- Lead and trained staff members in collaboration with DHS in the launch of MnCHOICES
Care Coordinator (MSHO and MSC+ Programs)
Jewish Family Service of St. Paul
Saint Paul
08.2017 - 02.2021
- Conducted comprehensive initial and annual psychosocial assessments to identify presenting concerns and gather relevant client history
- Developed individualized care plans outlining needs, goals, and targeted interventions, integrating family members and support systems into planning and ongoing implementation
- Supported clients through care transitions and discharge planning to ensure continuity of services
- Maintained accurate, detailed, and timely case documentation in accordance with program standards
- Utilized professional interpretation services to effectively serve clients across diverse language backgrounds
Education
Master of Social Work -
Augsburg University
Minneapolis, MN06-2020
Bachelor of Social Work -
University of Wisconsin, River Falls
River Falls, WI06-2017
Skills
- Motivational interviewing
- Comprehensive assessments
- Program oversight
- Effective communication
- Problem solving
- Time management
- Ethical judgment
- Team collaboration
Certification
Licensed Independent Social Worker (LISW) - State of Minnesota
Timeline
Care Coordinator - Unable to Reach/Refusal
UCare
05.2024 - Current
Senior Services Manager
Jewish Family Service of Saint Paul
09.2023 - 05.2024
Care Coordination Supervisor
Jewish Family Service of St. Paul
02.2021 - 09.2023
Care Coordinator (MSHO and MSC+ Programs)
Jewish Family Service of St. Paul
08.2017 - 02.2021
Master of Social Work -
Augsburg University
Bachelor of Social Work -
University of Wisconsin, River Falls