Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Swanberg

Phoenix,AZ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Underwriting Service Assistant

State Farm Fire & Casualty Co
01.2015 - Current
  • Enhanced underwriting efficiency by streamlining workflow processes and procedures through the creation of several macros.
  • Promoted a culture of continuous learning within the department by sharing best practices, attending industry conferences, and participating in ongoing professional development opportunities.
  • Streamlined communication between departments by serving as CEA/Cash Team liaison for billing and payment matters, resulting in improved efficiency.
  • Maintained shared online resources such as shared Outlook folders and team/function OneNote pages.
  • Served as individual mentor for new hire, providing guidance and direction in line with industry best practices and standards.

Policy Service Lead

Sharon Layman State Farm Insurance Agency
09.2012 - 01.2015
  • Enhanced customer satisfaction by promptly addressing policy inquiries and providing accurate information.
  • Reduced processing time for policy updates by efficiently managing documentation and data entry tasks.
  • Contributed to the improvement of team performance by collaborating with colleagues to resolve complex issues.
  • Maintained a high level of professionalism while interacting with clients, fostering strong relationships and repeat business.

Education

Associate of Science - Business Management

Northern Arizona University
Flagstaff, AZ
05.2025

Associate of Arts - American History

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
05.2011

Skills

  • Team Leadership
  • Cross-functional Teamwork
  • Process Improvement
  • Emotional Intelligence
  • Change Management
  • Customer Service
  • Interpersonal Relations
  • Technical Proficiency
  • Problem Resolution
  • Computer Skills

Certification

  • CPCU - Chartered Property Casualty Underwriter
  • Licensed AZ P&C/L&H Producer
  • Graduate of State Farm Employee Development Journey Program

Timeline

Underwriting Service Assistant

State Farm Fire & Casualty Co
01.2015 - Current

Policy Service Lead

Sharon Layman State Farm Insurance Agency
09.2012 - 01.2015

Associate of Science - Business Management

Northern Arizona University

Associate of Arts - American History

Maricopa Community Colleges - Phoenix College

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Taylor Swanberg