Taylor Sylvester
AmeriCorps
Philadelphia,PA
9
years of professional experience
Operations professional driven by high standards and results-focused initiatives. Proven capability in optimizing workflows and enhancing operational processes. Highly valued for fostering teamwork and adapting to dynamic environments while maintaining efficiency and reliability.
Work History
Client Operations Intern
4 Months- Apply industry ethics and compliance standards
- Managed time effectively with 30+ clients, venues, artists, and teams to enhance collaboration and project flow
- Navigate large company structures and communication
- Reviewed budget reports for overtime and travel expenses
- Support business conduct initiatives
- Process client intake forms daily, verify documentation, and reduce onboarding back-and-forth.
- Supported inventory management by tracking ticket availability and sales performance.
- Handled administrative and data entry work for staff.
Next Steps Program Team Leader
1 Year- Attended monthly leadership trainings and collaborated with volunteer sites to coordinate impactful service events
- Provide ongoing mentorship and 1:1 peer support to first-year students
- Guide members in managing workload and tracking service hours
- Distributed monthly newsletters and scheduled cohort meetings to enhance member engagement
- Cultivated an inclusive environment to support effective program coordination
- Attend monthly leadership trainings, professional development and collaborate with volunteer sites to coordinate service events
- Co-led and facilitated summer programming for Temple Education Scholars and Future Focus, delivering engaging lesson plans and facilitating personal, academic, and professional growth activities for students.
- Helped lead and facilitate summer programming for Temple Education Scholars and Future Focus by implementing lesson plans, leading group activities, and supporting students' academic and personal development.
- Supported the planning and facilitation of summer programming for Temple Education Scholars and Future Focus, creating and delivering lesson plans focused on student engagement, leadership, and growth.
Public Relations Intern
11 Months- Coordinated public relations campaigns to enhance brand visibility and foster audience engagement
- Wrote captions, press materials, and marketing communications for campaigns
- Facilitated event planning, influencer outreach, and brand collaborations to strengthen partnerships
- Engaged with customers and online communities to strengthen brand presence
- Supported event planning, influencer outreach, and brand collaborations
- Monitored social media trends and public feedback to support marketing strategies
- Analyzed social media trends and public feedback to inform and refine marketing strategies
- Helped organize photoshoots, product launches, and promotional initiatives
- Developed press releases and media kits to enhance brand visibility.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
- Managed media lists and relationships to secure valuable coverage opportunities for clients.
Experiential Marketing Brand Ambassador
8 Months- Represented brand at sports and iGaming events, enhancing brand visibility
- Conducted product demos, influencing sign-ups and conversions
- Collaborated on experiential campaigns in fast-paced environments
- Gathered customer insights, informing effective marketing strategies
- Gathered customer insights to support marketing strategies
Development Operations Intern
5 Months- Coordinated event logistics for concerts and galas, ensuring smooth execution
- Collaborated with vendors to enhance guest experience through better service
- Researched event enhancements, providing insights that informed planning decisions
- Assisted with operations for Young Professionals Program
- Aided Young Professionals Program operations
- Contributed to audience engagement initiatives to improve attendee experience at events.
- Researched industry trends to recommend improvements in operational workflows.
Student Success Orientation Intern
1 Year 8 Months- Led weekly sessions for 100 students and coordinated with campus staff
- Presented educational content to enhance student understanding and supported student advising
- Responded to emergencies while coordinating special events to ensure student safety and engagement
- Participated in panel discussions to share insights and perspectives on industry topics. and managed evening activities
- Evaluated participant feedback to identify areas for improvement in programming and support services.
- Collaborated with staff to refine orientation materials, improving clarity and accessibility of information.
Hospitality Manager
5 Years 6 Months- Supervised front-of-house operations, enhancing service standards through effective management
- Trained and coached team, resulting in improved performance and efficiency during service
- Maintained food safety and quality compliance during busy shifts
- Managed on-call staffing rotation, ensuring consistent service levels during peak events and unexpected absences.
- Scheduled work hours for 40+ employees to achieve adequate manpower coverage.
Education
Bachelor of Arts - Media, Communications and Production
Skills
Digital Marketing
Media Strategy
Client services
Content Creation
Media Outreach
Press Releases
Crisis Communication
Audience Engagement
Event logistics
Event management
Management
Networking
Customer relations
Accomplishments
- EmpowerU Conference - Presented the Next Steps program at the statewide EmpowerU Conference in Harrisburg, PA engaging educators and leaders on supporting first-generation student success.
Timeline
Client Operations Intern
Ticketmaster
04.2026 - CurrentRead More
Next Steps Program Team Leader
AmeriCorps
08.2025 - CurrentRead More
Public Relations Intern
Authenticity Projects
02.2025 - 01.2026Read More
Experiential Marketing Brand Ambassador
XCLSV Media
12.2024 - 08.2025Read More
Development Operations Intern
Highmark Mann Music Center for Performing Arts
05.2024 - 10.2024Read More
Student Success Orientation Intern
Temple University New Student and Family Programs
03.2023 - 11.2024Read More
Hospitality Manager
Chick-Fil-A
08.2017 - 02.2023Read More
Temple University
Bachelor of Arts from Media, Communications and Production
Read More