Taylor Thompson
High Point,NC
Summary
Motivated and results-driven Sales Agent with hands on experience in leasing and selling apartment homes in a fast-paced environment. Skilled at identifying customer needs, building relationships, and working collaboratively with team members to develop effective sales strategies. Passionate about driving revenue growth, maximizing occupancy, and delivering top-tier customer service.
Overview
4
4
years of professional experience
Work History
Sales Agent
Camden Property Trust
Apex, NC
04.2025 - 10.2025
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Leveraged CRM software to efficiently track 50+ leads daily, manage contacts, and monitor progress toward goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Market & promote property
- Strong negotiation, communication & problem solving skills
Community Manager
BSC Holdings, Inc.
Colfax, NC
05.2024 - 04.2025
- Maintained positive management-resident relationships, ensuring clear communication and prompt resolution of any disputes.
- Followed up on delinquent residents and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Successfully leased new 100 unit loft building to 89% within 4 month period.
- Enhanced resident satisfaction by addressing and resolving maintenance issues promptly.
- Assisted in maintaining overall community occupancy of 98%.
Floating Assistant Manager
BSC Holdings, Inc.
Triad, NC
11.2023 - 04.2024
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
- Organized and hosted community events, fostering a positive living environment for all residents.
- Trained new team members on company policies and best practices, supporting their professional growth within the industry.
- Worked closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for residents.
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Verified income and other information before accepting lease applications.
- Distributed and followed up on resident renewal notices.
- Floated between 6 communities in the Triad area as needed.
Multi-Site Community Manager
Southwood Realty
Greensboro, NC
05.2023 - 11.2023
- Floated between Siler City and Greensboro managing 2 communities.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Received and processed resident payments and updated system accounts with latest information.
- Evaluated property conditions and recommended improvements.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Apartment Leasing Consultant
Southwood Realty
Greensboro, NC
02.2022 - 05.2023
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective residents in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Responsible for preparing resident renewal notices.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Distributed and followed up on tenant renewal notices.
Education
HS Diploma -
Southwest Guilford High School
High Point, NC06-2021
Skills
- Customer Driven
- Outgoing
- Organized
- Grasp new information quickly
- Office administration
- Ability to perform under pressure
- MRI
- AppFolio
- Knock
- Community Engagement
- Resident relations
- Property Management
- Vendor Management
- Leasing and sales
Student Athlete| UNCG
University of North Carolina Greensboro Cheer Team- 2021
Competitive Cheer| Cheer Extreme Allstars
Trained and competed locally and Nationally for 6 years
Timeline
Sales Agent
Camden Property Trust
04.2025 - 10.2025
Community Manager
BSC Holdings, Inc.
05.2024 - 04.2025
Floating Assistant Manager
BSC Holdings, Inc.
11.2023 - 04.2024
Multi-Site Community Manager
Southwood Realty
05.2023 - 11.2023
Apartment Leasing Consultant
Southwood Realty
02.2022 - 05.2023
HS Diploma -
Southwest Guilford High School