TAYLOR TROWELL

Friendly Patient Advocate trained in EPIC software and compliance requirements. Detail-oriented, hardworking and reliable. Successful working with hospital, social service entities and insurance companies to achieve positive all-around outcomes.

• Patient Advocate, Henry Ford Hospital, Detroit, Michigan, 08/2023 - Present, Utilized excellent interpersonal skills to build trusting relationships with patients and families., Facilitated communication between patients and healthcare providers to ensure positive outcomes., Ensured compliance with HIPAA regulations when handling sensitive information related to patient records., Demonstrated strong organizational skills, including maintaining accurate records, scheduling appointments, and managing client files.
• Virtual Real Estate Assistant, Centrury 21 Dupont Real estate, Detroit, Michigan, 01/2021 - 06/2023, Worked 30 hours per week, Created and maintained spreadsheets to support real estate matters., Assisted with open houses and broker events by scheduling, resourcing and following up., Scheduled and confirmed appointments for clients and customers., Utilized database to keep track of customer records., Provided potential home buyers with information about local housing market.
• Office Assistant, Western Michigan University, Kalamazoo, Michigan, 08/2016 - 04/2020, Worked 18 hours per week, Aided in office administration for large psychology office, Assisted front desk staff with clerical duties, including copying, answering email queries, and phone work, Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules, Tracked various business metrics and information using Excel spreadsheets, Showed excellent leadership skills.