Taylor Trujillo
Sparks,NV
Summary
Dynamic logistics professional with a proven track record at Thistle, excelling in operational efficiency and team leadership. Achieved an 18% reduction in delivery times through strategic route optimization and data analysis. Skilled in vendor management and committed to enhancing customer satisfaction while driving performance metrics to exceed service standards.
Overview
8
8
years of professional experience
Work History
Northern California Regional Operations Supervisor
Thistle
Reno, Nevada
01.2023 - Current
- Planned and Managed daily operations across multiple markets, overseeing driver teams and vendor relationships, including restaurant and retail partners.
- Utilized dispatch and tracking software to streamline delivery routes, reducing delivery time by 18%
- Handled real-time escalations from clients and partners, resolving over 95% of issues within the same business day.
- led weekly planning meeting and implemented process improvements that increased operational efficiency
- Analyzed key performance indicators (KPIs) to make data driven decisions, improving service quality and cost management.
- Trained and coached a team of logistics coordinators and 45+ drivers, fostering a collaborative and high performance environment
- Lead initiatives to expand new growth, processes, and technologies. Developed playbook/training manuals to improve operational consistency across regions
Logistics Coordinator
Thistle
Reno, Nevada
01.2021 - 01.2023
- Built, scheduled, and monitored daily delivery routes. ensuring execution and customer satisfaction.
- Cultivated strong relationships with local vendors and contractors to drive service excellence.
- Collaborated with technology team to troubleshoot software issues and suggest improvements to operational workflow.
- Collected and reported daily operational metrics, identifying trends and implemented solutions
- Provided administrative and operational support to a growing delivery logistics company
- Supported special projects including new technology rollouts and driver on-boarding programs
- Used On fleet, ZenDesk, Slack, ASANA, CRM, and SaaS tools to track service issues, respond to client inquires, and maintain high levels of customer satisfaction
- Monitor real-time delivery operations via dispatch software, making adjustments for traffic, order volume, or staffing gaps
- Repond to partner or client requests by phone, chat, or email resolving issues within set SLAs
- Review daily and weekly performance reports to monitor delivery times, error rates and customer satisfaction scores
- Use data to plan staffing needs based on forecasts and seasonal patterns
- Handle shift planning to reassign tasks during driver call outs or emergencies
- Follow up with clients after resolving issues to ensure satisfaction and retain accounts
- Maintain relationships with delivery drivers and contractors, ensuring they meet service standards
Administrative Assistant/Business Office Coordinator
The
Reno, NV
01.2018 - 01.2021
- Served as primary administrative contact for busy last mile delivery start-up
- Managed office operations including vendor relationships, supply management, document filing, and team communications
- Supported the operations manager with daily logistics coordination and scheduling
- Processed invoices, tracked payments, and maintained financial records in collaboration with the fiance team
- Assisted with customer support, responding to inquires and resolving delivery concerns in a timely manner.
Education
BBA -
Southern New Hampshire University
Hooksett, NH06-2028
Skills
- Logistics coordination
- Customer service
- Team leadership
- Data analysis
- Operational efficiency
- Performance metrics tracking
- Verbal and written communication
- Scheduling optimization
- Project management
- Vendor management
Timeline
Northern California Regional Operations Supervisor
Thistle
01.2023 - Current
Logistics Coordinator
Thistle
01.2021 - 01.2023
Administrative Assistant/Business Office Coordinator
The
01.2018 - 01.2021
BBA -
Southern New Hampshire University