Taylor Turpin
Cheyenne,WY
Summary
Dynamic and dedicated professional with experience at Dutch Bros, excelling in customer service and team leadership. Proven ability to enhance workflow efficiency and train new hires effectively. Skilled in POS system operation and known for a friendly demeanor, ensuring a positive experience for all patrons while maintaining high standards of quality control.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
2024.06 - Current
- Operated espresso machines and coffee brewing equipment efficiently and safely.
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Maintained cleanliness and organization of workstations and dining areas throughout shifts.
- Assisted in training new team members on beverage preparation techniques and customer interaction.
- Collaborated with team members to enhance workflow efficiency during busy periods.
- Engaged with customers to build rapport and promote loyalty programs effectively.
- Maintained a clean and organized workspace for optimal productivity and safety.
Hostess Trainer
Olive Garden
2023.11 - 2024.04
- Trained new hosts on customer service protocols and restaurant operations.
- Developed training materials to enhance onboarding and retention of host staff.
- Facilitated role-playing scenarios to improve guest interaction skills among trainees.
- Monitored performance metrics to identify areas for improvement in hosting efficiency.
Sales Associate
Spirit Halloween LLC
2022.07 - 2022.11
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to optimize visual appeal and accessibility.
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Collaborated with team members to achieve sales goals and improve store performance.
- Participated in inventory management tasks, contributing to stock accuracy and replenishment efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Cheyenne Frontier Days
2021.07 - 2021.08
- Supported promotional activities by setting up seasonal displays and signage effectively.
- Resolved customer inquiries and concerns promptly, maintaining a positive store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
East High School
Cheyenne, WY06.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Active listener
- Team leadership
- Decision-making
- Excellent memory
- POS system operation
- Professional demeanor
- Quality control
- Inventory management
- New hire training
- Multitasking and organization
- Clear communication
- Team collaboration
- Verbal and written communication
- Workflow management
- Physical stamina
- Speedy and efficient
- Hospitality and accommodation
- Positive and professional
- Calm demeanor
- Solid problem solver
Certification
CPR certified
Timeline
Barista
Dutch Bros
2024.06 - Current
Hostess Trainer
Olive Garden
2023.11 - 2024.04
Sales Associate
Spirit Halloween LLC
2022.07 - 2022.11
Sales Associate
Cheyenne Frontier Days
2021.07 - 2021.08
High School Diploma -
East High School