
Professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
- Hire and train new associates as is needed, based on season, to the company expectations
- Write a schedule that puts the right Associate in the right position based on company predictions for the week and store needs
- Set positive example for associates by providing high quality, efficient service
- Receive truck according to the weekly schedule including receiving it into the system and breaking it down by department
- Keep in regular contact with employees about expectations/tasks throughout the week
- Open door policy for employee concerns handled quickly and without favor to one party or the other
- Follow all cash handling procedures for both morning and night; including counting the safe throughout the day, making sure tills were set and ready for cashiers, and consolidate, count, and input all deposit information at end of day
- Maintain company standards for freight processing and recovery so that the store is ready for the next customer
- Complete all office paperwork on a daily, weekly, or monthly basis as required
- Familiar with CCTV audits and shrink decreasing measures
Achievements
1. Top Gun winner of Q3 2023
2. Top Gun winner of Q4 2023
3. Top Gun winner of Q1 2025
4. SM Top Gun of the year 2023
- Follow all cash handling procedures; including counting the safe throughout the day, making sure all tills were set and ready for cashiers, and consolidate, count, and input all deposit information at end of day
- Complete all assigned tasks day by day, based on store needs
- Order and maintain the sales floor coolers based on the flow provided, so that they are fully stocked with a variety of food available for the customers
- Complete early morning stocking when the store manager is not there
- Travel and help out other stores in need of management support or stocking support
1. Have traveled to Nashville, Russellville, Paducah, and Benton
- Able to open and close the store at the times set by the company
- Adjusted to schedule changes and took call ins when my hours would allow it
- Kept open communication about store conditions with the store manager including suggestions about overstock freight placement and completing company sets on time
- Follow all cash handling procedures throughout the day
- Run assigned freight at the beginning of my shift and switching to recovery according to closing procedures put in place
- Keep front end sets up to date and fully stocked
- Travel to assist stores with management shortages
- Utilize the schedule to fill in if there's been a call out or no call/no show
- Take deposits to the bank at the end of the day
- Run a register quickly and efficiently to improve customer experience in the store
- Count register before and after shift, while making sure cash handling and shortage/overage policies are upheld.
- Run freight in between customers, while making sure I am available to customers for questions and checkout.
- Complete closing recovery assigned to me
- Pick orders according to location in the warehouse and assemble the order for shipping.
- Pull complete orders for packaging. Following all processes to make sure the correct pieces go into the order and proper box size is used.
- Scan in new product by order into the system and print stickers for each puzzle
- Process in person orders at the register while working the store front