Taylor Vincent
Winder
Summary
With a strong focus on customer service, I bring extensive experience and skills to the table. Adaptable and sociable, I connect with people from all walks of life, ensuring exceptional service delivery. Having worked in entry-level and managerial roles within the hospitality industry, I possess extensive knowledge of its inner workings.
Overview
4
4
years of professional experience
Work History
Receptionist
Aloha Maintenance and Repairs
06.2023 - 12.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Server
Eureka! Burger
09.2022 - 07.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Bartender and Server
Andretti Indoor Karting and Games
02.2022 - 08.2022
- Operate POS systems to manage and correctly record guest orders and tabs
- Ensure utensils, liquors, beers and juices are consistently stocked at all times
- Follow 5 steps of service guidelines when interacting with any and every guest
- Properly count change and accurately complete cash handling procedures
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upheld strict regulations for safe alcohol service and food safety.
Manager, Bartender and Server
Shogun Japanese Steakhouse
08.2020 - 12.2021
- Greet and seat guests in a warm, welcoming manner
- Accurately record guest orders, fulfill all guest needs and check IDs before serving alcoholic beverages
- Maintain the entirety of dine-in and to-go, while ensuring hibachi servers and chefs were fully equipped to serve
- Ensure any guest complaints were fully satiated to maintain restaurant service standards
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Degree -
Gwinnett Online Campus
Lawrenceville, GA05.2017
Skills
- Customer service specialist
- Managerial Etiquette
- Time management
- Telephone skills
- Customer/Client relations
- Multitasking and prioritization
- Professional and polished presentation
Timeline
Receptionist
Aloha Maintenance and Repairs
06.2023 - 12.2024
Server
Eureka! Burger
09.2022 - 07.2023
Bartender and Server
Andretti Indoor Karting and Games
02.2022 - 08.2022
Manager, Bartender and Server
Shogun Japanese Steakhouse
08.2020 - 12.2021
High School Degree -
Gwinnett Online Campus
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