Taylor Ward
Rochester,NY
Summary
Home Health Aide with over five years of experience in healthcare, adept at providing exceptional patient care by monitoring vital signs, managing personal hygiene, and ensuring patient comfort. Demonstrates strong critical thinking and problem-solving skills, honed through roles in customer service and manufacturing, with a focus on quality control and process improvements. Committed to continuous professional development and effective communication to enhance healthcare outcomes.
Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.
Overview
6
6
years of professional experience
Work History
Home Health Aide
Edison Home Care
Rochester, USA
04.2019 - Current
- Coordinated medical appointments for prompt healthcare services
- Devised custom meal plans catering to individual dietary preferences
- Recorded vital signs, providing key health insights
- Upholding personal hygiene standards, fostering client self-esteem
- Documented patient status and reported changes in care needs.
- Planned optimal meals based on established nutritional plans.
- Accompanied clients to doctors' offices or on other trips outside home.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Recognized emergency situations and implemented appropriate procedures.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Improved patient outlook and daily living through compassionate care.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Remote Customer Service Representative
Maximus
Rochester, USA
04.2020 - 07.2023
- Managed health insurance enrollment process, ensuring customer satisfaction
- Handled inbound and outbound calls for appointment scheduling
- Maintained high accuracy in providing information
- Resolved customer issues promptly, enhancing customer experience
- Handled a high volume of customer inquiries via phone, email, and chat, consistently meeting or exceeding performance targets
- Resolved customer issues promptly and effectively, ensuring a positive experience and customer retention
Unither
BFS Packaging
Henrietta, USA
09.2019 - 04.2022
- Reduced cycle time by 30%
- Operated general production equipment ensuring its proper operation and adhering to production procedures
- Monitored and recorded critical process parameters
- Documented production by completing forms, reports, logs and records of equipment and batches
- Kept equipment operating by following operating instructions, troubleshooting breakdowns, and placing work orders for repairs
- Elevated issues when work orders are placed
- Provided input regarding opportunities for improvement, waste reduction, etc
- To supervision and/or during team meetings
- Supports implementation of process improvement efforts, cycle time reductions, waste reductions, etc
Education
High School Diploma -
Wheatland-Chili
Wheatland, NY06.2018
Skills
- Quality Control
- Document Management
- Good Manufacturing Practice
- Interpersonal Skills
- Customer Service
- Written and Verbal Communication
- Teamwork and Collaboration
- Professionalism
- Strong Work Ethic
- Critical Thinking
- Problem Solving
- Strong Leadership
- Vital signs monitoring
- Patient Observation
- Emergency Response
- Patient Education
- Patient Services
- Blood Glucose Monitoring
- Client documentation
Timeline
Remote Customer Service Representative
Maximus
04.2020 - 07.2023
Unither
BFS Packaging
09.2019 - 04.2022
Home Health Aide
Edison Home Care
04.2019 - Current
High School Diploma -
Wheatland-Chili