Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Ward

Rochester,USA

Summary

Home Health Aide with over five years of experience in healthcare, adept at providing exceptional patient care by monitoring vital signs, managing personal hygiene, and ensuring patient comfort. Demonstrates strong critical thinking and problem-solving skills, honed through roles in customer service and manufacturing, with a focus on quality control and process improvements. Committed to continuous professional development and effective communication to enhance healthcare outcomes. Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.

Overview

6
6
years of professional experience

Work History

Home Health Aide

Edison
Rochester, USA
04.2019 - Current

Patient Care Technician

Rochester Regional Health System
Rochester, New York
07.2024 - 09.2024
  • Provided direct patient care and assistance to healthcare team members
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring
  • Documented patient intake and dietary requirements and aided with feeding and monitoring
  • Maintained accurate records of patient care, condition, progress, and concerns
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed
  • Collected specimens such as urine samples for testing purposes according to established protocols
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members
  • Coordinated medical appointments for prompt healthcare services
  • Devised custom meal plans catering to individual dietary preferences
  • Recorded vital signs, providing key health insights
  • Upholding personal hygiene standards, fostering client self-esteem

Remote Customer Service Representative

Maximus
Rochester, USA
04.2020 - 07.2023
  • Handled inbound and outbound calls for appointment scheduling
  • Maintained high accuracy in providing information
  • Resolved customer issues promptly, enhancing customer experience
  • Handled a high volume of customer inquiries via phone, email, and chat, consistently meeting or exceeding performance targets
  • Resolved customer issues promptly and effectively, ensuring a positive experience and customer retention
  • Reduced cycle time by 30%

Home health aide, Patient care technician.

BFS Packaging - Unither
Henrietta, USA
09.2019 - 04.2022
  • Operated general production equipment ensuring its proper operation and adhering to production procedures
  • Monitored and recorded critical process parameters
  • Documented production by completing forms, reports, logs and records of equipment and batches
  • Kept equipment operating by following operating instructions, troubleshooting breakdowns, and placing work orders for repairs
  • Elevated issues when work orders are placed
  • Provided input regarding opportunities for improvement, waste reduction, etc
  • Supports implementation of process improvement efforts, cycle time reductions, waste reductions, etc

Education

Monroe Community College
Rochester, NY
06-2026

High School Diploma -

Wheatland-Chili
Wheatland, NY
06.2018

Skills

  • Quality Control
  • Document Management
  • Good Manufacturing Practice
  • Interpersonal Skills
  • Customer Service
  • Written and Verbal Communication
  • Teamwork and Collaboration
  • Professionalism
  • Strong Work Ethic
  • Critical Thinking
  • Problem Solving
  • Strong Leadership
  • Vital signs monitoring
  • Patient Observation
  • Emergency Response
  • Patient Education
  • Patient Services
  • Blood Glucose Monitoring
  • Medication organization

Timeline

Patient Care Technician

Rochester Regional Health System
07.2024 - 09.2024

Remote Customer Service Representative

Maximus
04.2020 - 07.2023

Home health aide, Patient care technician.

BFS Packaging - Unither
09.2019 - 04.2022

Home Health Aide

Edison
04.2019 - Current

Monroe Community College

High School Diploma -

Wheatland-Chili
Taylor Ward