Taylor Ward
Mesa,AZ
Summary
Innovative leader specializing in account management and business development. Known for establishing best practices and mentoring high-performing teams to achieve significant revenue milestones and strategic corporate initiatives.
Overview
7
7
years of professional experience
Work History
Director of Account Managment & Product Expansion
Modernize- 360 Finance
Austin, TX
12.2025 - Current
- Oversee and mentor a team of account managers nationwide, setting performance expectations, coaching for growth and driving accountability against revenue retention goals
- Establish account management best practices, workflows, and KPIs to improve portfolio performance, partner, satisfaction, and operational efficiency
- Monitored account health at individual and portfolio levels, proactively identifying growth opportunities, risks, and expansion strategies
- Partner with executive leadership across product, finance operations and sales to influence roadmap, prioritization pricing, and go to market strategy
- Partner with executive leadership across product, finance operations and sales to influence roadmap, prioritization pricing, and go to market strategy
- Translate market and partner insights into actionable recommendations that shape, product, innovation, process optimization, and new revenue streams
- Tracked and analyzed team performance and account metrics to inform leadership decisions and shape long-term strategy
Senior Director, Business Development
Goodleap
Roseville, California
06.2025 - 12.2025
- Achieved 200 million in funded loan volume in 2025 by improving adoption and scaling loan amounts.
- Expanded relationships with large multi-location contractors and national accounts, driving enterprise-wide growth initiatives.
- Standardized best practices across enterprise partnerships, enhancing consistency and increasing funding.
- Identified market trends and performance gaps to influence corporate decision-making.
Director of Business Development
Goodleap
Sacramento, California
01.2024 - 06.2025
- Secured and scaled enterprise-sized home improvement contractors, generating over $150 million in funding for 2024.
- Onboarded and expanded partnerships with large multi-location contractors and distributors, increasing approval rates and funding conversion.
- Advised contractors on financing strategies, boosting close rates and average ticket size.
- Collaborated with distributors to activate dealer networks, facilitating geographic expansion across markets.
Business Development Manager
Goodleap
Roseville, CA
03.2022 - 02.2024
- Sold Goodleap products to small and medium home improvement contractors in HVAC and plumbing sectors, increasing market presence.
- Managed onboarding processes for partner applicants, streamlining documentation collection and improving efficiency.
- Facilitated active platform utilization by newly onboarded partners through consistent follow-up, enhancing partner engagement.
Partner Development Manager
Mosaic
Oakland, CA
09.2020 - 03.2022
- Managed $10 million monthly book of business across Midwest and Northeast for remodeling contractors.
- Trained contractors on Mosaic sales platform, improving sales effectiveness and driving revenue growth.
- Cultivated strong contractor relationships, enhancing customer satisfaction and fostering loyalty.
Outside Sales
DaBella
Phoenix, AZ
05.2020 - 09.2020
- Presented tailored financing options and payment alternatives, contributing to a 70% average close rate.
- Engaged homeowners to identify needs and recommend optimal products, resulting in increased customer satisfaction.
- Collaborated with sales team to exceed targets, driving success of newly launched Phoenix branch.
Sales Account Manager
Prime Communications
Chicago, IL
09.2019 - 04.2020
- Managed corporate residential accounts in Chicago downtown market for AT&T products
- Drove product sales growth through targeted marketing strategies
- Coordinated marketing events to strengthen relationships with key accounts
Education
Associate of Arts - Fashion And Retail Studies
The Ohio State University
Columbus, OH05-2014
Skills
- Account management and business development
- Relationship building and client retention
- Revenue strategy and analysis
- Market and competitor insights
- Staff training and leadership
- Salesforce, Launchpad & Tableau proficiency
- Negotiation and closing deals
- Public speaking and presentations
Websites
Timeline
Director of Account Managment & Product Expansion
Modernize- 360 Finance
12.2025 - Current
Senior Director, Business Development
Goodleap
06.2025 - 12.2025
Director of Business Development
Goodleap
01.2024 - 06.2025
Business Development Manager
Goodleap
03.2022 - 02.2024
Partner Development Manager
Mosaic
09.2020 - 03.2022
Outside Sales
DaBella
05.2020 - 09.2020
Sales Account Manager
Prime Communications
09.2019 - 04.2020
Associate of Arts - Fashion And Retail Studies
The Ohio State University