Taylor Warren
New York,NY
Summary
Results-driven retail management professional determined to train and develop their team and exceed company expectations. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
7
7
years of professional experience
Work History
General Manager
Abercrombie & Fitch
New York, NY
09.2023 - Current
- Worked with the Regional Manager and Senior District Manager to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitability for A&F Flatiron
- Lead my team to implement successful business strategies resulting in an increase in customer activity rate from 30% to +5% in one quarter.
- Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches.
- Support a consistent and branded onboarding experience for all new hires; manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed a successful employee retention plan, reducing staff turnover rates by 60%.
- Display merchandise to maximize purchasing appeal resulting in an increase in average transaction value from -8% to +4%.
- Executed high level walk-throughs with district and regional managers, president and CEO.
Store Manager
Abercrombie and Fitch - Hollister Co.
09.2019 - Current
- Oversee daily operation and manage the top chain store in the company, including 8 managers and 200 associates to meet company standards, merchandise processing, visual merchandising, staffing, and overall store experience
- Communicate with District Manager, providing game plan on store business goals and overall metrics, inventory management and omni channel
- Improve store staffing by hiring, developing management and elevating talent
- Execute quarterly touch bases and annual reviews for management team
- Lead store walkthroughs with senior level management including District and Regional manager, Directors, the CEO and Brand President
- Facilitated and overseed the opening of the new flagship located on 34th Street.
Assistant Manager
Abercrombie and Fitch - Hollister Co.
10.2018 - 09.2019
- Managed salesfloor experience to drive key performance indicators, talent development, diversity and inclusion, visual merchandising, supervising the stockroom, asset protection, creating work schedules and conducting floor sets
- Shadowed and interacted with the store managers, and district managers
- Managed a weekly budget of 3000 hours over 150+ associates each week.
Keyholder
Abercrombie and Fitch - Hollister Co.
10.2017 - 10.2018
- Managed a team of associates in operations tasks and procedures
- Managed opening and closing store routines to ensure that they are completed with utmost diligence and care
- Ensured associates provide exceptional service to customers, and assisted associates in delivering that customer service where needed.
Education
Bachelor of Science in Biochemical Engineering -
City College of New York
Skills
- Adaptability
- Attention to detail
- Competitor Monitoring
- Customer Engagement
- Effective Communication
- Multitasking and Organization
- Omni Channel
- Opening and Closing Procedures
- POS Systems
- Product Knowledge
- Recruiting and Hiring
- Retail Operations
- Sales Strategy
- Training and Developing
- Visual Merchandising
Timeline
General Manager
Abercrombie & Fitch
09.2023 - Current
Store Manager
Abercrombie and Fitch - Hollister Co.
09.2019 - Current
Assistant Manager
Abercrombie and Fitch - Hollister Co.
10.2018 - 09.2019
Keyholder
Abercrombie and Fitch - Hollister Co.
10.2017 - 10.2018
Bachelor of Science in Biochemical Engineering -
City College of New York