Taylor Whetsel
Seattle
Summary
Proven Barista at Caffe Umbria, adept in espresso machine operation and exceptional customer service, enhanced sales through personalized beverage creation. Demonstrates outstanding problem-solving and friendly demeanor, fostering customer loyalty and team collaboration. Skilled in multitasking and maintaining high-quality standards, contributing to a positive and efficient café environment.
Overview
4
4
years of professional experience
Work History
Barista
Caffe Umbria
05.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods such as the farmers market rush to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
No Degree - Psychology
Georgia State University
Atlanta, GANo Degree - Nursing
North Seattle College
Seattle, WAHigh School Diploma -
Ballard High School
Seattle, WA06-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Decision-making
- Espresso machine operation
- Safe food handling
- Menu memorization
- Hospitality service expertise
- POS system operation
- Quality control
- Performance improvement
- Drink customization
- Product upselling
- Fluent in German
- Conflict mediation
- Basic math
- Multitasking and organization
- Clear communication
- Verbal and written communication
- Workflow management
- Physical stamina
- Positive and professional
- Friendly
- Hospitality and accommodation
- Calm demeanor
- Speedy and efficient
- Solid problem solver
- Adaptable and flexible
- Reliable and dependable
Accomplishments
- Committed four years to the Ballard High School Gymnastics Team
- Competed all four years of High School
- Competed Varsity 2021 through 2023
- Team Captain 2022-23 School year
- Created a collaborative and supportive team environment
- Provided mentorship to teammates
- Practiced Leadership skills by coordinating team events, organizing equipment set up, promoting healthy practices, and continuing team tradition
- Modelling best practices and behavior
- Supporting teammates through personal, academic, and athletic hardships
- Representing the Gymnastics team during school events
- Modelling good work ethic
AP Scholar with Honors 2023
Granted to students who receive an average score of at least 3.25 on all AP Exams taken, and scores of 3 or higher on four or more of these exams.
GSU Dean's List 2023
Awarded to students with a 3.4 GPA or higher (3.84)
GSU President's List Spring 2024
Awarded to students with a 4.0 GPA or higher (4.01)
Languages
German
Native or Bilingual
AP Scholar 2022
Granted to students who receive scores of 3 or higher on three or more AP Exams.
Timeline
Barista
Caffe Umbria
05.2021 - Current
No Degree - Psychology
Georgia State University
No Degree - Nursing
North Seattle College
High School Diploma -
Ballard High School
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