Summary
Overview
Work History
Education
Skills
Timeline
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Taylor White

Taylor White

IT Specialist
Austin,TX

Summary

Passionate and detail-oriented IT professional with 2 years of experience providing technical support and ensuring seamless operations in dynamic environments. Proficient in macOS, hardware and software troubleshooting, and system monitoring, with a focus on keeping everything running smoothly. Known for strong collaboration, communication, and customer service skills, refined through experience in service industry management. Able to stay calm under pressure and deliver thoughtful, effective solutions. Hands-on experience with AV setups for meetings and events, and committed to maintaining IT compliance and security. Excited to bring both technical expertise and a personable, customer-focused approach to an IT role.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Contract Product Designer

InKind
Austin, TX
07.2024 - 01.2025
  • Managed multiple projects effectively in demanding environment with tight deadlines.
  • Coordinated with developers throughout the entire product lifecycle, ensuring alignment between design and technical specifications.
  • Established strong relationships with clients through effective communication, addressing concerns promptly and professionally.
  • Maintained and organized design system documentation and component libraries, ensuring efficient organization and scalability.

Assistant General Manager

Community Garden
05.2023 - 07.2024
  • Consistently developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Assisted in the recruitment, hiring, and onboarding process for 10 new employees to build a skilled workforce committed to excellence in service delivery.
  • Effectively trained a team of 15 people on rapidly changing SOP, ensuring seamless execution of operations

YoutubeTV NOC Analyst

TCS @ YoutubeTV
03.2023 - 05.2023
  • Utilized proprietary Google software to monitor, detect, and troubleshoot incidents for all live A/V content hosted on the YoutubeTV platform.
  • Monitored over 200 POPs, organizing maintenance, RMAs, and equipment acquisitions when necessary.
  • Increased customer satisfaction by providing prompt technical support for reported incidents and service requests.
  • Maintained accurate records of all incidents, utilizing ticketing systems for efficient tracking and resolution.
  • Collaborated with cross-functional teams to resolve complex network issues, ensuring minimal disruption to users.

Broadcast Operations Specialist

Accenture @ Meta
04.2021 - 03.2023
  • Corresponded with partner and internal teams to refine SOP surrounding partner onboarding and issue escalation in order to ensure a high quality end to end user experience
  • Oversaw the live content distribution for over 600 partners including, The Grammys, NBA, and COPA, for over 138 million viewers on the Facebook and Instagram platforms
  • Configured OTT streaming encoders, monitoring tools and other hardware and software integral to AV streaming operations.
  • Analyzed data traces using protocol analyzers to identify AV anomalies and find solutions.
  • Reduced resolution time by effectively troubleshooting software and hardware problems.
  • Provided prompt and clear communication to clients in order to address technical issues and inquiries.

Education

Bachelor of Arts - Media Arts, Philosophy

University of North Texas
Denton, TX
08.2018 - 08.2020

Skills

Remote support

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Timeline

Contract Product Designer

InKind
07.2024 - 01.2025

Assistant General Manager

Community Garden
05.2023 - 07.2024

YoutubeTV NOC Analyst

TCS @ YoutubeTV
03.2023 - 05.2023

Broadcast Operations Specialist

Accenture @ Meta
04.2021 - 03.2023

Bachelor of Arts - Media Arts, Philosophy

University of North Texas
08.2018 - 08.2020

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Taylor WhiteIT Specialist