Taylor Whitley
San Diego,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Manager
Dog Days San Diego
06.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations efficiently, including scheduling, employee management, and recordkeeping.
- Handled emergency situations calmly under pressure while prioritizing the safety of the dogs in our care.
- Developed strong relationships with clients, fostering trust in the care provided for their pets.
- Improved staff performance through regular training sessions, evaluations, and feedback.
- Coordinated staff schedules efficiently to ensure adequate coverage during peak hours without compromising quality care.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Veterinary Assistant Intern
VCA Animal Hospital
12.2018 - 12.2018
- Handled laboratory tasks such as preparing samples for testing, running bloodwork analysis machines, and recording results for veterinarian review.
- Supported veterinarians with diagnostic tests to ensure accurate diagnosis and appropriate treatment plans for patients.
- Improved clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and animal housing facilities.
- Facilitated smooth daily operations by maintaining equipment and stocking necessary supplies throughout the clinic.
- Assisted in anesthesia monitoring during surgeries, ensuring patient safety and optimal surgical outcomes.
- Safely restrained animals during examinations or procedures to minimize stress levels while protecting both patients and staff members from injury risks.
- Kept detailed records of animal treatments and medications.
- Cleaned, sterilized and maintained surgical instruments and equipment.
Education
Some College (No Degree) - Small Business Management
San Diego Mesa College
San Diego, CAMira Costa Community College
Oceanside, CA 09.2018 - 12 2018
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Development
Policy Implementation
Timeline
Manager
Dog Days San Diego
06.2019 - Current
Veterinary Assistant Intern
VCA Animal Hospital
12.2018 - 12.2018
Mira Costa Community College
09.2018 - 12 2018
Some College (No Degree) - Small Business Management
San Diego Mesa College
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