Taylor Wickliffe
Denton
Summary
Results-driven customer service professional with a proven track record of delivering quality work and enhancing customer satisfaction. Recognized for strong communication skills and a commitment to teamwork, consistently fostering a positive environment. Hardworking and dedicated, with expertise in multitasking and time management to ensure memorable customer experiences. Passionate about continuous learning and professional growth to drive exceptional service outcomes.
Overview
6
6
years of professional experience
Work History
Massage Therapist / Manager
Massage Envy
Southlake
03.2022 - Current
- Demonstrated proficiency in using massage therapy equipment, including massage tables, chairs, and accessories.
- Organized and maintained full schedule of appointments with clients of different ages and physical needs.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Developed personalized treatment plans to address specific health issues, such as muscle pain, injuries, and stress.
Massage Therapist
Massage Envy
Arlington
02.2021 - 03.2022
- Worked with oils and treatment aids to improve massage experiences.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Flexed with different clients to offer personalized and supportive massage services.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
- Adhered strictly to all state laws governing massage therapy practice.
- Upheld strict confidentiality and privacy standards, respecting client information and personal health data.
Massage Therapist
unemployed
04.2020 - 02.2021
- Due to the pandemic, massage therapists were categorized as non-essential workers.
Massage Therapist
Massage Envy
Waxahachie
06.2019 - 03.2020
- Worked with oils and treatment aids to improve massage experiences.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Advised clients on post-treatment care and recommended follow-up sessions as needed.
- Researched new products and therapy modalities to increase service offerings.
Education
Insurance Adjuster
Online06-2023
Massage Therpy
Massage Therapist
Ferris, TX02-2016
High School Diploma -
Ferris High School
Ferris, TX06-2015
Skills
- Massage techniques
- Personalized treatment
- Client assessment
- Treatment planning
- Equipment maintenance
- Injury rehabilitation
- Customer service
- Scheduling appointments
- Confidentiality standards
- Communication skills
- Front desk management
- Administrative support
Timeline
Massage Therapist / Manager
Massage Envy
03.2022 - Current
Massage Therapist
Massage Envy
02.2021 - 03.2022
Massage Therapist
unemployed
04.2020 - 02.2021
Massage Therapist
Massage Envy
06.2019 - 03.2020
Insurance Adjuster
Massage Therpy
Massage Therapist
High School Diploma -
Ferris High School
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