Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Wilcox

Coralville

Summary

Event coordinator with 4 years of experience, prepared to deliver exceptional customer service. Hardworking and passionate with strong organizational skills that can be useful in helping achieve company goals. Reliable, flexible, and focused on enhancing experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Service Representative

Sky Zone Trampoline Park
12.2024 - Current
  • Provide exceptional customer service via phone and email to assist guests with booking birthday parties, group reservations, and field trips
  • Maintain knowledge of current promotions, park specifics, and policies to accurately inform guests
  • Manage event inquiries and guide guests through the booking process with clarity and efficiency
  • Communicate and coordinate with on-site staff members of over 100 parks to ensure a smooth and great experience for guests
  • Recognized as one of the top event bookers on 10+ occasions for exceeding the booking average for that day
  • Won a booking contest and awarded for my high sales in bookings
  • Resolve guest concerns professionally and promptly to maintain high satisfaction


Party Coordinator and Team Lead

Defy Trampoline Park
01.2021 - 12.2024
  • Created detailed timelines and schedules for each party to ensure smooth execution from start to finish
  • Ensure all inventory is stocked and place any orders needed
  • Manage party hosts, providing clear instructions and support as well as ensure efficient service
  • Collaborate with the general manager to brainstorm new ideas for enhancing the overall guest experience
  • Possessed excellent problem-solving abilities by quickly resolving any last-minute challenges that arose
  • Help led a team off 22 employers, providing guidance and support in assistance with General Manager, Assistant General Manager, and fellow leads
  • Boosted repeat business by delivering memorable parties that exceeded guests expectation.


Sales Associate

Bath and Body Works, Limited Brands
08.2020 - 02.2021
  • Organized and stocked shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies,
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Party Host and Court Lead

Helium Trampoline Park
01.2018 - 12.2020
  • Served food, drinks, and dessert while adhering to proper hygiene practices
  • Managed multiple parties simultaneously, ensuring each party received equal attention and met the expectations of guests
  • Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided
  • Received consistently positive feedback from parents regarding the quality of parties hosted
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted in supervising staff to ensure policies and safety rules are being maintained

Education

No Degree - Human Services

Kirkwood Community College
05-2026

Skills

  • Party Preparation

  • Customer Service

  • Problem-Solving

  • Scheduling System (Roller)

  • Active Listening

  • Multitasking and Organization

Certification

  • Certified Nursing Assistant (CNA) December 2022 to December 2024


Timeline

Guest Service Representative

Sky Zone Trampoline Park
12.2024 - Current

Party Coordinator and Team Lead

Defy Trampoline Park
01.2021 - 12.2024

Sales Associate

Bath and Body Works, Limited Brands
08.2020 - 02.2021

Party Host and Court Lead

Helium Trampoline Park
01.2018 - 12.2020

No Degree - Human Services

Kirkwood Community College

Similar Profiles

CREATE PROFILE