Taylor Williams
Lafayette,LA
Overview
7
7
years of professional experience
Work History
Senior Customer Success Specialist
First Advantage
Remote, USA
08.2022 - Current
- Serve as the primary point of contact for customers and healthcare professionals, delivering timely support and proactive solutions to ensure satisfaction and loyalty.
- Coordinate and schedule medical services for healthcare providers, ensuring accuracy, timeliness, and a seamless experience for patients and clinicians.
- Lead onboarding and training sessions to equip customers with the tools and knowledge needed for successful adoption of services
- Resolve escalated issues with empathy and efficiency, collaborating with internal teams to maintain a customer-first approach.
- Build and maintain strong customer relationships by understanding goals, anticipating needs, and providing tailored recommendations.
- Monitor account health and feedback to identify risks, address recurring challenges, and improve the overall customer experience.
- Document all customer interactions and scheduling activities in CRM systems to ensure accuracy, transparency, and consistent follow-up.
Operations Manager
Avis Budget Group
Atlanta, GA
08.2019 - 03.2022
- Built strong operational teams to meet process and production demands of over 1,000 + reservations per day.
- Presented over 200+ performance and productivity reports to supervisors.
- Oversaw financial management, budget management, accounting and payroll activities for over 100 employees.
- Measured and reviewed performance via KPIs and metrics.
- Managed scheduling, training and inventory control.
- Conducted successful recruiting, interviewing, onboarding, and continuous training for over 120 employees.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Increased customer satisfaction 30% over prior year by providing weekly direct coaching and feedback with employees on areas of improvement.
Assistant General Manager of Operations
Kitchen on Klinton
Lafayette, LA
06.2018 - 06.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste by over 30%.
- Drove year-over-year business growth by 15% while leading operations, strategic vision and long-range planning.
- Introduced new methods, practices and systems to reduce turnaround time.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations and contract details.
- Boosted productivity by over 45% by consolidating material planning, data collection, payroll and accounting programs into one system.
Education
BS - Behavioral Science, Psychology
University of Louisiana at Lafayette
Lafayette, LA05.2019
Skills
- SalesForce
- Workday
- Oracle
Timeline
Senior Customer Success Specialist
First Advantage
08.2022 - Current
Operations Manager
Avis Budget Group
08.2019 - 03.2022
Assistant General Manager of Operations
Kitchen on Klinton
06.2018 - 06.2019
BS - Behavioral Science, Psychology
University of Louisiana at Lafayette