TAYLOR WILLIAMS
Katy,TX
Summary
Claims and data entry specialist with a strong track record in managing high-volume processing within healthcare and insurance environments. Experienced in verifying member eligibility and efficiently navigating multiple data systems to resolve discrepancies. Focused on maintaining claims accuracy and adhering to HIPAA regulations under tight deadlines.
Overview
13
13
years of professional experience
Work History
Reservations Specialist (Contract)
Arise Platform
02.2026 - Current
- Verified member healthcare eligibility and reviewed coverage details to ensure accurate service delivery while maintaining full compliance with HIPAA regulations.
- Processed time-sensitive requests under strict turnaround expectations, coordinating with medical offices and provider staff to resolve conflicts and keep records current.
- Entered patient demographic and scheduling data into a secure tracking system with a focus on first-attempt accuracy, mirroring the data entry precision required for claims and authorization intake.
- Maintained a perfect attendance record while consistently meeting daily accuracy and productivity benchmarks in a high-volume, fast-paced queue.
- Arranged transportation options to improve patient access to medical appointments and facilitate timely healthcare services. to support patient access to healthcare services.
Member Support Specialist (Contract)
Omni Interactions Platform
09.2024 - 04.2025
- Investigated and resolved billing discrepancies by cross-referencing EOBs and receipts, coordinating with providers to correct claim errors.
- Reviewed Explanation of Benefits (EOB) statements against member accounts, clarifying charges, coverage details, and billing discrepancies for better member understanding.
- Verified insurance information, coverage details, and provider records prior to processing, ensuring claim accuracy and reducing potential errors.
- Maintained secure, accurate account records across multiple internal systems to support consistent data integrity.
Customer Service Representative (Contract)
Omni Interactions Platform
08.2023 - 09.2024
- Managed high-volume digital queue in Zendesk, logging and resolving account, order, and billing records to ensure timely customer support.
- Assisted customers with inquiries about Nutrafol products and services, enhancing customer satisfaction and product knowledge.
- Met daily productivity and turnaround-time goals, demonstrating reliability in a fast-paced, metrics-driven environment.
- Maintained accurate documentation of account histories to facilitate efficient internal recordkeeping and information retrieval.
Billing Support Specialist
Bill.com
03.2021 - 01.2023
- Managed outbound billing workflows across multiple accounts, ensuring timely and accurate record-keeping of outstanding invoices for improved cash flow.
- Tracked and processed daily payments across companies and payment methods, distinguishing between accounts to prevent misapplied charges and maintain financial integrity.
- Audited financial files and client records to identify and correct data errors, upholding a high standard of accuracy.
- Prioritized and pivoted between active data tasks and incoming requests, maintaining accuracy and momentum in a fast-paced environment.
Administrative Assistant
Love & Care Home Healthcare
01.2014 - 01.2016
- Organized and maintained patient records to ensure accuracy, completeness, and confidentiality in healthcare setting.
- Developed familiarity with Medicaid, Medicare, and insurance documentation for claims and billing processes.
- Verified CNA payroll details by cross-checking hours and records for accuracy before processing.
- Columbia, USA
Education
B.S. - Coursework in Psychology
Charleston Southern University
Charleston, SCCharleston, SC
High School Diploma -
Ridge View High School
Columbia, SCColumbia, SC
Skills
- Eligibility verification
- Claims analysis
- HIPAA compliance
- Billing support
- Documentation accuracy
- Records software proficiency
- Multi-system navigation
- Office applications expertise
- Queue management
- Analytical thinking
- Detail-oriented
- Time management
- Effective communication
- Adaptability under pressure
- Team collaboration techniques
Additional Compliance Training
HIPAA Compliance and Patient Data Privacy Training
Timeline
Reservations Specialist (Contract)
Arise Platform
02.2026 - Current
Member Support Specialist (Contract)
Omni Interactions Platform
09.2024 - 04.2025
Customer Service Representative (Contract)
Omni Interactions Platform
08.2023 - 09.2024
Billing Support Specialist
Bill.com
03.2021 - 01.2023
Administrative Assistant
Love & Care Home Healthcare
01.2014 - 01.2016
B.S. - Coursework in Psychology
Charleston Southern University
High School Diploma -
Ridge View High School