Taylor Wood

Manage daily administrative and operational functions for a high-volume print shop contracted with BSN SPORTS, a leading provider of team sports apparel and equipment. Oversee multiple areas of the business while supporting company leadership, employees, sales representatives, and both internal and external customers.

• Manage day-to-day operations across shipping, receiving/inbound, screen printing, embroidery, and front-office customer service.
• Coordinate workflow and priorities across production and shipping departments to help ensure orders are completed accurately and on schedule.
• Serve as a primary point of contact for internal and external customers, addressing questions, resolving issues, and providing professional customer service.
• Communicate regularly with BSN SPORTS representatives, vendors, customers, and internal teams through email, phone, and in-person interactions.
• Handle payroll responsibilities, employee-related administrative tasks, and other confidential office functions.
• Maintain accurate records and perform extensive data entry and reporting using Microsoft Excel on a daily basis.
• Track orders, shipments, inbound materials, production information, and other operational data to support efficient business operations.
• Assist leadership with scheduling, communications, organization, administrative responsibilities, and daily decision-making.
• Manage front-office operations, including assisting walk-in customers, processing requests, answering questions, and ensuring a positive customer experience.
• Coordinate between production, shipping, sales, customers, and management to keep orders and business operations moving efficiently.
• Troubleshoot operational and customer issues and communicate solutions effectively with all parties involved.
• Maintain a professional, organized, and customer-focused office environment while balancing multiple priorities and deadlines.
• Utilize strong organizational, communication, multitasking, and problem-solving skills to manage competing responsibilities in a fast-paced production environment.

• Provided personalized customer service in a high-volume retail environment, fostering strong customer loyalty and repeat business.
• Organized and prioritized workloads to complete assignments efficiently and accurately.
• Assisted in planning and implementing new HR policies, procedures, and operational standards.
• Applied in-depth industry knowledge to improve sales strategies, merchandising, and overall store performance.