Taylor Worley
Murfreesboro,TN
Summary
Dynamic and adaptable Laboratory Phlebotomist and Receptionist at Murfreesboro Medical Clinic & Surgicenter, adept in blood collection techniques and providing exceptional customer service. Enhanced lab efficiency and patient experience by implementing meticulous organizational skills and empathetic patient support. Demonstrated adaptability and professionalism, significantly improving process accuracy and patient trust.
Overview
2
2
years of professional experience
Work History
Laboratory Phlebotomist
Murfreesboro Medical Clinic & Surgicenter
04.2023 - Current
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.
- Contributed to a positive workplace culture by actively participating in team meetings, offering constructive feedback and suggestions for improvements, and providing support to colleagues as needed.
- Maintained a clean and safe work environment by adhering to strict sanitation protocols.
- Assisted in maintaining adequate inventory levels of phlebotomy supplies, preventing shortages that could disrupt workflow or compromise patient care quality.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Laboratory Receptionist
Murfreesboro Medical Clinic & Surgicenter
09.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Education
Nursing
University of North Alabama
Florence, ALRiverdale High School
Murfreesboro, TN05.2020
Skills
- Order of draw
- Blood collection techniques
- Communication abilities
- HIPAA Compliance
- Adaptable to change
- Patient support
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Organizational Skills
- Professionalism
Timeline
Laboratory Phlebotomist
Murfreesboro Medical Clinic & Surgicenter
04.2023 - Current
Laboratory Receptionist
Murfreesboro Medical Clinic & Surgicenter
09.2022 - 04.2023
Nursing
University of North Alabama
Riverdale High School
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