TAYLOR WURM
DONNA,TX
Summary
A detail-oriented and customer-focused professional with a strong foundation in delivering exceptional customer experiences and fostering client loyalty. Proficient in identifying opportunities, leveraging technology, and proactively driving sales to achieve organizational goals. Skilled in managing multiple priorities, addressing customer needs, and ensuring accuracy and attention to detail. Adept at building relationships through effective communication and problem-solving, while embracing digital tools to enhance efficiency and performance.
Overview
3
3
years of professional experience
Work History
Bartender/Server
Pins and Cues Bowling Center
Weslaco, TX
09.2021 - Current
- Handled card and cash transactions efficiently
- Crafted mixed drinks for customers
- Conducted weekly inventory checks & maintained accurate records
- Ensured timely restocking of bottles & changing kegs as required
- Served & catered to large parties & special events
- Maintained a clean and organized bar area
- Responsibly completed opening and closing duties
- Balanced daily registers and generated sales reports for management.
Internship
Donna Police Department
Donna, TX
02.2024 - 05.2024
- 68 hours of experience
- Developed an online snowball survey to spread awareness of resources for victims of abuse
- Analyzed and reported the snowball survey results along with recommendations for future use
- Created a literature review detailing how other departments have successfully worked with undocumented immigrants
- Gained knowledge of the day-to-day responsibilities of a Sargent officer on a police ride-along
- Interviewed a variety of department officers, including the Chief of Police, Crime Victims Liaison, and a Sargent officer
- Created a resource brochure and a small, discrete resource card for victims in English and Spanish
- Provided the police department with contact information to gain future volunteers
- Evaluated the Crime Victim's Services Division and provided resources to improve division effectiveness
- Presented internship data analysis highlighting key survey findings for the Donna City Council at the request of Police Chief Guerrero
FOH Team Member
Chick-fil-A
Mercedes, TX
12.2022 - 01.2023
- Warmly greeted guests upon their arrival
- Proficiently operated the Point-of-Service system to accurately take customer orders
- Fostered positive relationships with team members & customers
- Efficiently prepared guest orders to ensure a satisfying dining experience
- Mastered various workstations
- Adhered to strict health and sanitation guidelines
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TXAssociate of Arts - Sociology
South Texas College (STC)
McAllen, TXSkills
- Problem-solver
- Digital Awareness
- Financial Literacy
- Successful team collaborator
- Demonstrated interpersonal skills
- Critical & analytical thinker
- Effective listener & communicator
- Researcher
Leadership Experience
STC SOCIOLOGY CLUB, Weslaco, TX, 09/23 to 05/24
Vice President, Fall 2023
Secretary, Spring 2024
Created flyers for meetings & events., Volunteered with: Free book giveaway, Food Bank, 'The Great Debaters' movie event, annual Weslaco Library reading celebration, Women's History Month, Earth Day events, and more.
Academic Engagement
Association for Applied and Clinical Sociology (AACS), Participated in AACS, 3-day National Conference, and received professional development certificate for participation., Competed as a part of a Problem-Solving team, achieving 2nd place ranking. Florida American Civil Liberties Union (ACLU) was the client., ACLU utilized our team's work in Florida and shared our work with the Texas ACLU., Facilitated an academic session as a student presider., Awarded a travel scholarship., Networked with professionals and students.
References
References available upon request.
Timeline
Internship
Donna Police Department
02.2024 - 05.2024
FOH Team Member
Chick-fil-A
12.2022 - 01.2023
Bartender/Server
Pins and Cues Bowling Center
09.2021 - Current
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Associate of Arts - Sociology
South Texas College (STC)
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