Taylor Zanca
Senior Care Coordinator And Invoice Clerk
Harlingen,TX
Summary
Dedicated professional with a drive to meet and excel past customer service expectations. Proficient in identifying the behavioral characteristics in caregivers that make the difference in client care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
year of post-secondary education
Work History
Payroll and Invoice Clerk
Companion Sitter Service
Harlingen, Texas
03.2021 - Current
- Prepared and emailed invoices to customers, processed payments and documented account updates.
- Produced and emailed monthly statements to customers and assisted with related requests for information and clarification.
- Maintained payroll information by calculating, collecting and entering data using excel and quickbooks.
Senior Care Manager
Companion Sitter Service
Harlingen, TX
02.2021 - Current
- Screened caregivers and identified empathy, drive and work ethic within specific individuals.
- Paired contracted laborers to assist clients with daily living needs.
- Discussed medical histories with clients in an effort to introduce the most effective caregiver.
- Maintained client relations.
- Maintained sitter relations.
- Worked with providers to define quality metrics and outcome reporting process.
Education
Bachelor of Science - Agribusiness
Texas A&M University
College Station, TX 08.2020 - 12.2021
Skills
Recruitment
Excellent Written and Oral Communication
Complaint resolution
Recording data
Good Telephone Etiquette
Self-Motivated
Teamwork and Collaboration
Needs assessments
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Payroll and Invoice Clerk
Companion Sitter Service
03.2021 - Current
Senior Care Manager
Companion Sitter Service
02.2021 - Current
Bachelor of Science - Agribusiness
Texas A&M University
08.2020 - 12.2021