Taylor Zwerdling
Red Bluff,CA
Summary
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Casino Operations Shift Manager
Rolling Hills Casino
- Current
- SQL reporting, Creating Slot floor maps, Vendor game performance updates, Ordering for Porter, Slot, and Table Games Departments
- Yielding table minimums and opening games as business needs, Hiring and Firing Cast Members, Scheduling for the department
- Experience Aristocrat Oasis 360 software, Everi Compliance
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
Interim Hotel Manager
Rolling Hills Casino
Corning, CA
02.2023 - 07.2023
- Managing Hotels, RV, Travelers Club House, and Laundry Departments
- Tracking Occupancy and ADR, guest satisfaction and generating added revenue from all stated outlets.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
Hospitality Manager
Rolling Hills Casino
Corning , CA
08.2021 - 06.2022
- Managing Hotels, RV, Travelers Club House, and Laundry Departments while co-managing the Links, inventory control, helped coordinate and execute an entire Hotel remodel
- Tracking occupancy/tee times, guest satisfaction and revenue from all stated outlets, conducting Supervisor reviews, Tribal month’s end billing, Scheduling, Firing and Hiring Employees.
- Collaborated with marketing team to create promotional campaigns that increased bookings during slow periods.
The Links Pro Shop Supervisor
Rolling Hills Casino
Corning, CA
05.2021 - 08.2021
- Building schedules, ordering merchandise, inventory counts and control, hiring and firing employees, budgeting monthly and annual financials, established relationships with outside vendors, helped planned and coordinated golf tournaments
- Proficient with Microsoft Excel, PowerPoint, Word, and Agilysys POS.
- Managed stock levels of golf equipment, apparel and accessories to meet customer demand.
- Supervised daily operations of Pro Shop, including sales, customer service and inventory management.
Gaming Floor Supervisor
Rolling Hills Casino
Corning, CA
09.2020 - 05.2021
- Supervising daily operations of the Gaming Floor and Table Games Area
- Excellent communication skills between departments, to ensure guest satisfaction and help protect company assets
- Paying out Jackpots, Cancelled Credits, Hand Pays, checking game history and excluding patrons.
- Supervised cashiering operations including chip fills, credits, cash outs, exchanges.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to gaming operations.
- Maintained accurate records of shift activities, transactions and incidents.
- Analyzed gaming trends and made recommendations for improvement.
Table Games Dealer Dual-Rate Gaming Floor Supervisor
Rolling Hills Casino
Corning, CA
12.2019 - 05.2021
- Experienced dealing Blackjack, Pai Gow Poker, Three Card Poker and Ultimate Texas Hold’em
- Adhered to established policies and procedures while dealing at tables.
- Provided friendly customer service to guests at the casino table games area.
- Assisted new players with understanding game rules and procedures.
Cage Cashier and D/R Vault Trained
Rolling Hills Casino
Corning, CA
05.2018 - 12.2019
- Substantial amounts of currencies managed, excellent customer service skills, ability to use Oasis Super Playmate, Oasis Jackpot floor and Everi Compliance monitor.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Maintained accurate records of cage transactions and balances.
Front End Supervisor
Eureka Natural Foods
Eureka, CA
04.2012 - 10.2015
- Trained and Supervised the Customer Service department along with all new cashiers and courtesy clerks in the Front-End Department
- I oversaw making employee schedules and logs that reviewed by management daily, Taking customer concerns, complaints, and compliments over the phone or in person
- Defusing internal issues between employees
- I have experience with both opening and closing the store along with till balancing.
Cashier
Eureka Natural Foods
01.2012 - 01.2012
- Money handling, constant customer service interactions, memorizing product PLUs and general stocking duties.
Courtesy Clerk
Eureka Natural Foods
01.2011 - 01.2012
- Sweeping the parking lot, retrieving shopping carts, bagging groceries and general janitorial duties.
Warehouse Assistant & Sales
Furniture Den and Design
Fortuna
01.2010 - 01.2011
- Dusting and vacuuming the showroom, reorganizing the furniture on the sales floor, and make deliveries to customer homes in the store’s delivery truck.
Education
High School Diploma -
Fortuna Union High School
Fortuna, CA06-2010
College of The Redwoods
Skills
- Staff Development
- Supply Ordering
- Team Development
- Inventory Control
- Schedule Management
- Training and mentoring
- Handling Customer Complaints
- Flexible Schedule
- Operations Management
Certification
- ATI Oasis 360 Master’s certified
- Cendyn Rainmaker certified
- Slot Performance Analysis certified through Slot Focus
References
Available on request
References
References available upon request.
Timeline
Interim Hotel Manager
Rolling Hills Casino
02.2023 - 07.2023
Hospitality Manager
Rolling Hills Casino
08.2021 - 06.2022
The Links Pro Shop Supervisor
Rolling Hills Casino
05.2021 - 08.2021
Gaming Floor Supervisor
Rolling Hills Casino
09.2020 - 05.2021
Table Games Dealer Dual-Rate Gaming Floor Supervisor
Rolling Hills Casino
12.2019 - 05.2021
Cage Cashier and D/R Vault Trained
Rolling Hills Casino
05.2018 - 12.2019
Front End Supervisor
Eureka Natural Foods
04.2012 - 10.2015
Cashier
Eureka Natural Foods
01.2012 - 01.2012
Courtesy Clerk
Eureka Natural Foods
01.2011 - 01.2012
Warehouse Assistant & Sales
Furniture Den and Design
01.2010 - 01.2011
Casino Operations Shift Manager
Rolling Hills Casino
- Current
High School Diploma -
Fortuna Union High School
College of The Redwoods
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