Sara King
Wytheville,VA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs while also being hands on and meeting customer needs herself. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Casino Operations Manager
Ameristar Casino Resort Spa
11.2021 - 03.2023
- Managed multiple departments in a casino setting while maintaining excellent guest experiences.
- Facilitated hiring and training for new staff.
- Resolved staff member and guest conflicts, actively listening to concerns and finding appropriate middle ground.
- Ensure compliance of gaming regulations amongst staff and guests.
Table Games Dealer
Ameristar Casino
05.2009 - 11.2019
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
Education
High School Diploma -
Theale Secondary School
Berkshire01.1993
Skills
- Operations Management
- Business Development
- Conflict Mediation
- Customer Support
- Scheduling
- Staff Development
Certification
- Colorado Gaming Key License
- TIPS trainer certification
Timeline
Assistant Casino Operations Manager
Ameristar Casino Resort Spa
11.2021 - 03.2023
Table Games Dealer
Ameristar Casino
05.2009 - 11.2019
High School Diploma -
Theale Secondary School
- Colorado Gaming Key License
- TIPS trainer certification
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