Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Taylor L. Thomas

Taylor L. Thomas

Erie,CO

Summary

Instrumental technical product manager bringing 5 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Product Manager

ALTR
02.2023 - 12.2023
  • Created a roadmap for the data governance backend engineering team
  • Integrated security technologies with Snowflake libraries
  • Implemented features based on research that improved customer satisfaction 27%
  • Initiated 28 customer features to improve overall satisfaction.

Technical Product Manager

QRails
10.2022 - 11.2022
  • Documented 34 new features for card processing
  • Documented 27 new features for the mobile and web application teams
  • Created a manual for the backend engineering team with 91 new features.

Technical Product Manager

Oracle Netsuite
04.2021 - 10.2022
  • Communicated updated features to 10 internal teams
  • Prioritized cloud infrastructure technologies for three engineering teams
  • Updated executive leadership with impact of new features
  • Developed roadmaps and product goals for 30 cloud technology products.

Product Manager

Ria Financial
04.2020 - 04.2021
  • Organized and prioritized product roadmaps and backlogs for three engineering teams through Jira, using Agile best practices
  • Designed use cases in order to work with UX/UI designers for product workflows on the front end
  • Managed 3 release calendars with the program management team to ensure capacity constraints were met on all teams and key timelines were aligned.

Product Manager/Cloud Support Analyst

Arrow Electronics
03.2019 - 04.2020
  • Managed ongoing support and new features for 392 ArrowSphere customers to correct issues with the application crashing with a 98% customer satisfaction rating
  • Led communication between customers, suppliers, internal teams, and other key people involved in 24 projects for 296 features and issues that arose
  • Monitored the performance of the ArrowSphere platform to identify feature enhancements to meet customer needs.

Product Manager

Travelport
02.2018 - 03.2019
  • Oversaw 300 travel features and their progression through user stories using Jira
  • Ran daily stand-ups with the development team to keep track of progress and blockages of their features
  • Communicated issues and solutions with stakeholders to ensure features met the scope of work.

API Support Analyst

Travelport
07.2017 - 03.2019
  • Assisted customers with analytical errors including formatting, system, continuity, and host issues
  • Evaluated customer features and developed plans to correct issues and communicated fixes to customers
  • Researched and implemented customer changes to their individual APIs.

Education

Bachelor of Science in Computer Science -

University of Colorado at Boulder
Boulder, Colorado

Skills

  • Stakeholder Negotiations
  • Stakeholder Communication
  • Stakeholder Relations
  • Conflict Resolution
  • Product requirement documentation
  • Team Leadership
  • Product Backlog Management
  • Product Roadmapping
  • Scrum Methodology

Certification

Amazon Web Services Cloud Practitioner (Issued March 2019)

Timeline

Technical Product Manager

ALTR
02.2023 - 12.2023

Technical Product Manager

QRails
10.2022 - 11.2022

Technical Product Manager

Oracle Netsuite
04.2021 - 10.2022

Product Manager

Ria Financial
04.2020 - 04.2021

Product Manager/Cloud Support Analyst

Arrow Electronics
03.2019 - 04.2020

Product Manager

Travelport
02.2018 - 03.2019

API Support Analyst

Travelport
07.2017 - 03.2019

Bachelor of Science in Computer Science -

University of Colorado at Boulder

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Taylor L. Thomas