TAYLOR M. LAWSON
Chicago,IL
Summary
Detail-oriented clerk with excellent customer service and sales experience. Proven history of streamlining processes and delivering valuable administrative support. Provides accurate and thorough production paperwork. Prioritizes deadline adherence with timely responses to complex production concerns. Also, to seek and maintain full-time position that offers utilizing interpersonal skills, sales experience, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
EMC2
Chicago, IL
04.2023 - 05.2026
- Ensuring prompt and effective management of guest arrivals and departures.
- Coordinated appointment scheduling, maximizing efficiency for staff and clients.
- Maintained accurate records of visitor logs and inbound/outbound communications.
- Implemented improved customer service protocols, enhancing guest satisfaction ratings.
- Trained new associates on sales techniques and customer service standards.
- Implemented inventory management practices, reducing stock discrepancies.
- Developed strong relationships with repeat customers, fostering loyalty and retention.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Team Lead / Production Coordinator
FAENA THEATER
05.2016 - 03.2020
- As the Team Lead, I was responsible for scheduling and managing the service teams for both the front and backend house staff
- Managed and prepared in advance for VIP (celebrity) clientele via special reservation requests; ranging from smaller items such as food/beverage to complex technical equipment needs for live performances and dedicated guest service staff assignments
- Production assistance for large scale 100+ event attendance; green room preparation, food & beverage stock, production set-up, security coordination and management of pre-approved guest list
- Helped train and further develop the service staff team via 1:1 coaching and assigning challenging tasks to maintain motivation and promote team collaboration
- Coordinated and scheduled nightly performance events
- Created custom marketing material for promotion across multiple social media platforms.
Project Management -Marketing Director
TAYLOR LAWSON LLC
07.2020 - Current
- Production Assistance- Editor Adobe, Client List- Digital, Marketing- Daily Email Newsletter,Bookkeeper,Google Docs, TWA COLLECTION- Website
- Leads the end-to-end design for the business’ eCommerce site including creating custom content and updating the backend code through the Shopify platform
- Plays a key role in the production management process, including but not limited to creative concept creation, team on-site scheduling, location scouting, cross-country travel management, budget management, styling, and pre/post editing of all marketing material
- Collaborates with designers, overseas vendors, and seamstresses to develop products for the Twisted Angels clothing line
- Builds and maintains business relationships to act as third-party vendor Weekly product sourcing, shipment coordination and inventory management of 20+ products
- Develops marketing strategies to drive consumer sales traffic
- Leads production team development; recruitment and collaboration with models (talent), photographers/videographers, editors, and creative directors for advertising campaigns
- Developed strategic communication and marketing plans.
- Directed photo shoots for print and digital media, reviewing each element against client standards and expectations.
- Created content and promotional materials to drive engagement and conversions.
Education
Digital Marketing And Advertisement - Business Administration And Management
Full Sail University
Winter Park, FLSkills
Adobe
Microsoft Office
Training and Development
Excellent Communication
G-Suite
Analytical and Critical Thinking
Planning and Coordination
Data Entry
Multitasking Abilities
Timeline
Front Desk Receptionist
EMC2
04.2023 - 05.2026
Project Management -Marketing Director
TAYLOR LAWSON LLC
07.2020 - Current
Team Lead / Production Coordinator
FAENA THEATER
05.2016 - 03.2020
Digital Marketing And Advertisement - Business Administration And Management
Full Sail University