Meghan Reid
Hampton Bays,NY
Summary
Highly motivated and driven professional looking to apply for a position with over 17 years of customer service experience and 8 years of office management, patient coordination, and recruiting experience. Specializing in staff retention and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Meeting House Lane Medical Practice
06.2023 - Current
- Delivered outstanding first impressions by warmly greeting patients and visitors upon arrival at the front desk and promptly assisting.
- Maintained organized, clean, and stocked front office area to create professional and welcoming environment for patients, visitors and other staff members.
- Enhanced patient satisfaction by ensuring each patient was cared for and listened to by consistently providing friendly, sincere and efficient service at the front desk.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy ensuring confidentiality with all patient records and information.
- Coordinated appointment reminders for patients via phone calls or text notifications, reducing no-show rates resulting in a full schedule.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed important laboratory results to correct clinical staff members.
Office Manager and patient coordinator
Shene Nursing LLC
09.2015 - Current
- Showed warmth and kindness to all patients and clients resulting in a positive patient experience.
- Provided active and engaging listening techniques geared towards each patient and client's needs resulting in successfully more staffing cases.
- Successfully managed up to 35 patients and 50 staff members a day during the busy summer seasons.
- Served as the primary point of contact for clients, patients, medical personnel, insurance companies, and all other business and patient relations.
- All HR and recruiting aspects from hiring to termination.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Administrative Assistant
ASAK SEO
05.2014 - 09.2015
- Managed schedules, meetings, and appointments.
- Composed and proofread emails, messages, and reports providing accurate and concise communication.
- Ran errands when necessary.
- Warmly welcomed visitors resulting in a positive brand experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
Education
Associate of Arts - Art
Rowan University
Glassboro, NJ05.2014
Skills
Scheduling
Time management
Client needs
Customer Service
Time Management
Listening Skills
Telephone Etiquette
Team Collaboration
Appointment Scheduling
Verbal and written communication
Office Organization
Management
Sensitive information handling
Work Prioritization
Initiative-taking
Complex Problem-Solving
Conflict Management
HIPAA Compliance
HIPAA Regulations Understanding
Patient Relations
Strong Work Ethic
Effective Multitasking
Medical terminology knowledge
Healthcare Compliance Knowledge
Insurance Eligibility and Verification
Attention to Detail
Staff Scheduling
Human Resources
Decision-Making Competence
Data Entry
Planning and Prioritization
Microsoft Word
Excel
Outlook
MatrixCare Soneto
NextGen
Phreesia
Adobe
Certification
HIPAA and OSHA compliance
Etsy Shop Owner
I own a small Etsy shop business selling my miniature artwork. I have over 500 sales to date with over 200 five star reviews.
Timeline
Front Desk Receptionist
Meeting House Lane Medical Practice
06.2023 - Current
Office Manager and patient coordinator
Shene Nursing LLC
09.2015 - Current
Administrative Assistant
ASAK SEO
05.2014 - 09.2015
Associate of Arts - Art
Rowan University
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