Builds positive and trusting relationships with clients, and excels in active listening and problem-solving. Experience handling inquiries and complaints.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Instacart
02.2025 - Current
Fulfilling customer orders and delivering them to their homes in a timely manner.
Communicated effectively with customers to confirm orders and delivery times.
Communicating clearly with customer and insuring satisfaction.
Bather/Groom Technician
Dog Spaw Grooming Salon
08.2023 - 01.2025
Groomed dogs and cats.
Answering phone calls and emails.
Cold-calling clients and scheduling appointments.
Maintained a facility that is sanitized and safe for pets and people.
Daycare Manager & Dog Trainer
Gold Star Dog School
02.2020 - 08.2023
Worked with clients to formulate training plans for their dogs, and discuss their behavior in daycare.
Supervised dog play groups
Trained dogs in our day camp program.
Coached, mentored and trained team members in order to improve their job performance.
Dog Handler
Unleashed
03.2019 - 02.2020
Supervised dog play groups and separated into appropriate playgroups based on temperament and play style.
Take care of boarding dogs by preparing meals, feeding, medicating and updating appropriate logs.
Pet Care Associate
Petsmart
11.2017 - 12.2018
Provided care for boarded pets including preparing meals and medications.
Supervised playgroups for daycare.
Provided part time assistance for grooming when needed.
Shift Lead
Papa Murphy's
01.2016 - 01.2018
Leading closing or opening shifts, delegating tasks to staff.
Trained new team members and handled customer complaints.
Making the orders as desired with a friendly face and positive demeanor.
Education
GED -
Highline Community College
01.2022
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
Detailed reports
Working with the public
Evaluating animal behaviors
Evaluating skin and coat health
Record keeping
Training new staff
Safety compliance
Task delegation
Effective customer communication
Medication administration
Volunteering at Joint Animal Services
Providing care and matching pets with potential adopters