Ta’Ylorria Frazier
Suffolk,VA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings and is always eager to assist in any way.
Overview
2
2
years of professional experience
Work History
Cashier/Self Checkout Host/Customer Service Desk Associate
Walmart Supercenter, Suffolk, VA, Store #1869
Suffolk, VA
06.2024 - Current
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Helped with purchases and signed customers up for rewards programs.
- Processed credit card, cash, and check payments with 100% accuracy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Monitored self-checkout area to ensure smooth operations and compliance with safety guidelines.
- Contributed to team success by completing additional responsibilities assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Maintained organized checkout areas by regularly sanitizing register belts and managing trash and product displays.
- Enhanced customer satisfaction by personalizing service to meet individual needs.
- Monitored self-checkout area at Walmart Supercenter and assisted customers with register issues.
- Resolved transaction errors and called front-end support for payment concerns.
- Checked receipts and monitored exits for unpaid merchandise.
- Maintained clean, organized self-checkout stations and surrounding service area.
- Responded to customer questions with friendly, clear directions and support.
- Greeted customers and assisted with the self-checkout process.
- Trained new employees on how to use the self-checkout machines properly.
Education
King’s Fork High School
Suffolk, VASkills
- POS system
- Cash management
- Transaction handling
- Customer service
- Customer assistance
- Organizational multitasking
- Time management
- Problem solving
- Clear communication
- Conflict resolution
- Professional courtesy
- Dependable
Timeline
Cashier/Self Checkout Host/Customer Service Desk Associate
Walmart Supercenter, Suffolk, VA, Store #1869
06.2024 - Current
King’s Fork High School