Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taylor Rhea Palmer

Richmond,VA

Summary

Motivated individual with experience in customer service, sales, leadership positions, and child care. Skilled in building strong relationships and understanding of customer/client needs. Strong communication and interpersonal skills for providing superior services.

Overview

4
4
years of professional experience

Work History

Receptionist and Sales Associate

Massage Envy Spa
01.2022 - Current
  • Collaborated with coworkers and leadership to evaluate, prioritize, plan, and execute new projects.
  • Processed incoming and outgoing documents via electronic methods and systems.
  • Assisted in resolving customer complaints and disputes.
  • Checked visitors in and directed or escorted to appropriate departments and personnel.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Tracked customer data and created sales reports, using data to identify opportunities and improve sales.
  • Cultivated relationships with new and existing customers to drive sales.

Special Needs Nanny/Care Giver

Private Family
05.2020 - Current
  • Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
  • Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills.
  • Attend to children's basic needs by feeding them, dressing them, or changing their diapers.
  • Communicate nonverbally using American Sign Language with children to provide them with comfort, encouragement, or positive reinforcement.
  • Develop or implement strategies to meet the needs of children with a variety of disabilities.
  • Employ special educational strategies or techniques to improve the development of sensory- and perceptual-motor skills, language, cognition, or memory.

Shop Owner and Artist

Etsy
06.2019 - Current
  • Managed non-profit online shop whose money was donated to the Black Lives Matter Movement, The Trevor Project, The Yemen Crisis and more during quarantine.
  • Maintain portfolios of artistic work to demonstrate styles, interests, and abilities.
  • Create finished art work as decoration, or to elucidate or substitute for spoken or written messages.
  • Monitor events, trends, and other circumstances, research specific subject areas, attend art exhibitions, and read art publications in order to develop ideas and keep current on art world activities.
  • Study different techniques to learn how to apply them to artistic endeavors.

Shift Lead and Ice Cream Scooper

Blue Cow Ice Cream
09.2022 - 01.2023
  • Managed inventory levels and minimized loss, following company systems and guidelines.
  • Coached team members, delivering candid feedback on expectations and performance.
  • Balanced cash drawer and performed daily audit procedures.
  • Cleaned and sanitized work areas, equipment and dishes.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.

Lead Game Master and Outreach Coordinator

Omega Escape Room
01.2022 - 08.2022
  • Collaborated with agency representatives to implement outreach activities in various programs.
  • Prioritized and established new cross-sector partnerships with agencies and nonprofits.
  • Oversaw gameplay to ensure intended gaming experience.
  • Established effective communication channels between staff members to promote team collaboration.
  • Organized and led group activities for customers, such as exercise routines, athletic events and arts and crafts.

Pharmacy Technician In Training

CVS Pharmacy
02.2021 - 08.2021
  • Receive written prescription or refill requests and verify that information is complete and accurate.
  • Establish or maintain patient profiles, including lists of medications taken by individual patients.
  • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
  • Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
  • Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.
  • Prepare and process medical insurance claim forms and records.

Art Instructor and Gallery Artist

Ucartia Creative Studios
07.2020 - 05.2021
  • Planned and executed activities to promote skill and talent development.
  • Facilitated group sessions and provided one-on-one support.
  • Attended department meetings and collaborated with other fine arts teachers.
  • Created concept designs and sketches to develop images and scenes.
  • Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
  • Created custom drawings and paintings using fine oils, acrylics, and charcoal on high quality canvas.

Sales Associate and Cashier

Michael Kors Outlet
07.2019 - 03.2020
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Skillfully identified potential customers, built connections and converted leads.
  • Increased sales of target items by employing excellent upselling and communication skills.
  • Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Education

Bachelor of Arts -

Virginia Commonwealth University
Richmond, VA
05.2025

Skills

  • Collaborative Environments
  • Conflict Resolution
  • Motivational Leadership
  • Verbal and Written Communication
  • Project Design

Languages

American Sign Language (ASL)
Professional Working

Timeline

Shift Lead and Ice Cream Scooper

Blue Cow Ice Cream
09.2022 - 01.2023

Receptionist and Sales Associate

Massage Envy Spa
01.2022 - Current

Lead Game Master and Outreach Coordinator

Omega Escape Room
01.2022 - 08.2022

Pharmacy Technician In Training

CVS Pharmacy
02.2021 - 08.2021

Art Instructor and Gallery Artist

Ucartia Creative Studios
07.2020 - 05.2021

Special Needs Nanny/Care Giver

Private Family
05.2020 - Current

Sales Associate and Cashier

Michael Kors Outlet
07.2019 - 03.2020

Shop Owner and Artist

Etsy
06.2019 - Current

Bachelor of Arts -

Virginia Commonwealth University

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Taylor Rhea Palmer