Summary
Overview
Work History
Education
Skills
Timeline
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Taylor "Tauntaun" Tanton

Tustin,CA

Summary

Walt Disney Legacy Recipient. Detail-oriented team player with a proven track record at Disneyland Resort, excelling in servant and inclusive leadership, and proficient in Microsoft Office. Spearheaded initiatives improving guest experiences and employee engagement, notably through effective coaching and mentorship. Experienced in cultivating safe, inclusive, and positive work environments to reduce risk, increase morale, and promote overall commitment to safety and development.

Overview

3
3
years of professional experience

Work History

Attractions Stage Manager

Disneyland Resort
07.2023 - Current
  • Established a culture of continuous learning, promoting professional development opportunities for all Cast Members across New Orleans/Bayou Country Attractions.
  • Oversees daily operations for smooth-running park activities, addressing any issues promptly to minimize disruptions for guests.
  • Implemented effective crowd control strategies during peak seasons to maintain orderly queues and minimize wait times for experiences and attractions.
  • Conducted regular performance evaluations for Cast Members, providing constructive feedback for improvement opportunities.
  • Ensures compliance with safety regulations, regularly inspecting 9+ attractions to maintain a secure environment for guests and employees.
  • Evaluates attraction performance metrics, identifying areas for improvement to drive continuous growth.
  • Provides strong leadership under high-pressure situations while prioritizing the well-being of all team members involved.
  • Conducts monthly meetings with Cast Members to discuss safety metrics and to attain safety objectives.

Parking Stage Manager

Disneyland Resort
03.2022 - 07.2023
  • Responsible for the daily operation of Disneyland Resort Transportation & Parking which includes the Parking Structures, Toy Story Lot, Simba Lot, Employee Lots, Trams Operation, Back of House Trams Operation, and Tolls Operations.
  • Partnered with the City of Anaheim to maintain traffic and flow of guests around the Resort.
  • Coached a diverse team of employees while taking a sincere interest in the employees through Reward & Recognition programs such as Employee of the Month for over 500+ Employees.
  • Responsible for communication and the Inclusion Key through using various tools created such as Employee Spotlights and a Parking Newsletter.
  • Assisted in developing an Inclusion & Safety Committee from scratch for the Disneyland Resort Arrival Experience Team.

Special Activities Coordinator & Trainer

Disneyland Resort
09.2021 - 03.2022
  • Received inquiries regarding VIP tour products and communicated offerings and benefits with influence and persuasion.
  • Served as a consistent VIP Guest point of contact from booking through itinerary planning and pre-visit communications.
  • Assisted in training new Coordinators, as well as developed communication material such as QUACK (Quickly Utilize All Coordinator Knowledge) to streamline the training and job experience.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Education

Master of Arts - Organizational Leadership

University of Massachusetts Global
Orange, CA
05-2022

Skills

  • Team Communication and Collaboration
  • Coaching and Mentoring
  • New hire On-Boarding
  • Written and Oral Communication
  • Servant and Inclusive Leadership
  • Presentations and Public Speaking

Timeline

Attractions Stage Manager

Disneyland Resort
07.2023 - Current

Parking Stage Manager

Disneyland Resort
03.2022 - 07.2023

Special Activities Coordinator & Trainer

Disneyland Resort
09.2021 - 03.2022

Master of Arts - Organizational Leadership

University of Massachusetts Global

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Taylor "Tauntaun" Tanton