Taylour Peltier
Roseville,MI
Summary
Customer-focused professional with 10+ years of experience in sales, client relations, and account support. Skilled in identifying customer needs, resolving concerns, multitasking, and providing tailored solutions. Strong communicator and team player with a proven ability to build relationships, meet performance goals, and deliver excellent service in fast-paced environments.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Financial Aid Advisor
Dorsey College
Roseville, Michigan
08.2025 - Current
- Educated students and families on financial aid eligibility, FAFSA requirements, scholarships, grants, loans, and repayment options.
- Prepared and presented preliminary estimates, outlining tuition, fees, and available financing options
- Proficient in Campus Ivy and Campus Vue for managing student financial aid records, processing aid, and supporting compliance requirements.
- Reviewed financial aid applications and supporting documentation for accuracy and compliance with federal and institutional regulations.
- Accessed federal systems, including NSLDS and COD to verify financial aid eligibility, review prior loan history, and resolve aid discrepancies.
- Solely responsible for notifying upcoming graduates of required exit counseling, tracking completion as part of graduation clearance, and ensuring federal compliance
- Solely managed weekly delinquency reports to identify students at risk of payment holds.
- Reviewed student payment history to structure accurate repayment amounts and schedules
- Prepared and issued payment agreements for student authorization and signature to prevent disruption to course access.
- Reviewed and verified students met all state program requirements for additional funding and accurately awarded funds in accordance with established guidelines
- Adapted efficiently to sudden changes in federal regulations and institutional policies while maintaining compliance and accuracy
- Collaborated with campus departments to resolve student financial aid concerns and support timely graduation clearance.
- Recognized as Financial Aid Advisor Rookie of the Year for strong performance, service, and compliance.
Sales Representative
Alliance Mobile AT&T
New Baltimore, Michigan
03.2019 - 11.2023
- Engaged customers to understand their mobile service needs and preferences.
- Presented product features and benefits to enhance customer decision-making.
- Processed sales transactions accurately using point-of-sale systems.
- Assisted in inventory management to ensure product availability and organization.
- Collaborated with team members to achieve sales targets and improve service quality.
- Resolved customer inquiries and concerns effectively to maintain satisfaction levels.
- Provided training and support to new staff on sales techniques and systems.
- Developed key customer relationships to increase sales.
- Participated in promotional events to boost brand visibility and attract customers.
Call Center Sales Representative
Prime Wireless - AT&T
Clinton, Michigan
05.2016 - 03.2019
- Worked directly with leasing offices statewide to assist new residents with cable, internet, and wireless service activation prior to move-in.
- Cold called assigned leads to promote products and services
- Demonstrated strong communication skills during sales presentations
- Exceeded sales goals through effective sales strategies and strong customer rapport
- Collaborated with internal departments to resolve customer escalations and ensure timely resolutions
- Answered incoming calls from customers, providing prompt and accurate information.
- Conducted credit checks to determine customer eligibility while handling sensitive information in accordance with company policies.
- Maintained current knowledge of company policies, promotions, and procedures in a fast-paced, frequently changing environment.
- Accurately processed sales transactions and maintained customer account records using internal sales and account management systems
Education
Certificate - Veterinary Assistant
Ross Medical Education Center
New Baltimore, MI 10.2015 - 07.2016
L’Anse Creuse North High School
Macomb, MISome College (No Degree) - Nursing
St. Clair Community College
Port Huron, MISkills
- Customer & Resident Relations
- Written & Verbal Communication
- Conflict Resolution
- Active Listening
- Relationship Building
- Cross-Functional Collaboration
- Organization & Time Management
- Attention to Detail
- Problem Solving
- Multitasking
- Adaptability
- Data Entry & Recordkeeping
Timeline
Financial Aid Advisor
Dorsey College
08.2025 - Current
Sales Representative
Alliance Mobile AT&T
03.2019 - 11.2023
Call Center Sales Representative
Prime Wireless - AT&T
05.2016 - 03.2019
Certificate - Veterinary Assistant
Ross Medical Education Center
10.2015 - 07.2016
L’Anse Creuse North High School
Some College (No Degree) - Nursing
St. Clair Community College