Tayna Boyd
Simply Interior Homes, LLC
Chester,SC
34
years of professional experience
Results-driven Accounts Receivable & Claims Supervisor experienced in financial statement review, auditing, and reporting. Delivered accurate project management through strong organizational capabilities and effective prioritization of tasks. Contributed to improved departmental operations by producing comprehensive reports and managing month- and year-end closings.
Work History
AR & Claims Supervisor
1 Year 3 Months- Oversaw full order-to-cash cycle, managing invoicing, cash application, and resolution of customer deductions or billing disputes related to shipments and purchase orders.
- Supervised, trained, and mentored AR specialists to establish productivity and quality standards.
- Monitored AR aging reports daily and supported cash flow forecasting to enhance financial planning.
- Partner with sales, customer service, and logistics to clear short payments and address client inquiries.
- Reconcile AR sub-ledgers to general ledgers and prepare DSO metrics for finance leadership
- Managed daily claims processing activities to ensure timely resolution.
Claims Supervisor
6 Years- Led customer Transportation and Vendor Compliance claims as the senior point of contact, facilitating timely chargeback resolutions and collections for Keeco company as a whole
- Manage a team of analysts by training new staff, assigning work, processing timecards, performing reviews, approving PTO, and administering disciplinary actions, resulting in improved team efficiency
- Investigated and researched customer claims related to transportation, routing, vendor compliance and shortages validating or denying claims to minimize company losses
- Collaborate with internal and external stakeholders, including upper management, sales, customer service, DC staff, carriers and customers, to resolve claims efficiently
- Reviewed and processed all carrier claims, maintaining high accuracy and compliance standards
- Validating Allowance claims against customer contracts to determine if the claim is in line with the agreed upon contract
- Collaborated with internal and external stakeholders, including upper management, sales, customer service, DC staff, carriers, and customers, to resolve claims and enhance overall efficiency
- Negotiated quarterly settlement claims with Wal-Mart, verifying and analyzing data, achieving a 90-95% payback rate on claims
- Generated monthly quarterly and yearly financial reports for management, supporting data-driven decision-making
- Performed quarterly reports on all warehouses to identify root causes for claims, facilitating targeted process improvements
- Processed carrier claims, confirming adherence to compliance standards.
Claims Supervisor
13 Years 2 Months- Functioned as senior point of contact for all customer Transportation and Vendor Compliance claims, facilitating timely chargeback resolutions and collections for Keeco company
- Manage a team of analysts by training new staff, assigning work, processing timecards, performing reviews, approving PTO, and administering disciplinary actions, resulting in improved team efficiency
- Investigated and researched customer claims related to transportation, routing, vendor compliance and shortages validating or denying claims to minimize company losses
- Generated monthly, quarterly, and yearly financial reports for management to facilitate data-driven decision-making
- Validating Allowance claims against customer contracts to determine if the claim is in line with the agreed upon contract
- Negotiated quarterly settlement claims with Wal-Mart, verifying and analyzing data with a 90-95% payback rate
- Collaborated with internal and external stakeholders, including upper management, sales, customer service, DC staff, carriers, and customers, to resolve claims effectively
- Negotiated quarterly settlement claims with Wal-Mart, verifying and analyzing data that resulted in a 90-95% payback rate
- Maintained a claim database and ensured backup files, such as records of settled claims and claims requiring detailed analysis were available for all audits
Lead Compliance Analyst
5 Years- Acted as the primary resource for claims analysts, helping them research and resolve claims.
- Analyzed compliance data to identify regulatory gaps and enhance operational processes.
- Developed and maintained compliance documentation to ensure alignment with industry standards.
- Conducted regular audits to verify adherence to internal policies and external regulations.
Assistant Product Coordinator
4 Years- Supported Product Coordinator on Nascar, John Deere, and Case Tractor projects by ensuring product compliance with licensee guidelines
- Performed various administrative tasks, assisted with logistics and ensured deadlines were met
- Coordinated product development processes, ensuring timely completion of project milestones.
- Streamlined communication between cross-functional teams to enhance collaboration and efficiency.
- Managed product documentation, maintaining accuracy and compliance with industry standards.
Claims Analyst
4 Years- Researched and processed claims for compliance issues, shortages, and pricing to ensure adherence to company standards
- Analyzed claims data to identify trends and discrepancies in processing.
- Collaborated with cross-functional teams to resolve complex claim issues efficiently.
- Developed and maintained comprehensive documentation for claims procedures and guidelines.
Education
High School
Skills
Data Analysis Tools
Microsoft Office Suite
Claims management
Policy analysis
Policy interpretation
Team leadership
Claims evaluation
Team management
Performance Coaching
Prioritization Techniques
Critical thinking
Time management
Problem-solving abilities
Problem-solving
Client Relationship Management
Customer service
Timeline
AR & Claims Supervisor
Simply Interior Homes, LLC
05.2025 - CurrentRead More
Claims Supervisor
Keeco, LLC
03.2019 - 03.2025Read More
Claims Supervisor
Springs Global
01.2006 - 03.2019Read More
Lead Compliance Analyst
Springs Industries
01.2001 - 01.2006Read More
Assistant Product Coordinator
Springs Industries, Springs Creative Products Group
01.1997 - 01.2001Read More
Claims Analyst
Springs Industries
01.1993 - 01.1997Read More
Lockhart High School
High School
Read More