Marcos Torres
Summary
Results-driven A/R Manager at IMG Models, LLC, with expertise in data analysis and effective communication. Successfully managed collections for over 500 accounts, enhancing recovery rates and streamlining processes. Proficient in Salesforce and Excel, demonstrating strong attention to detail and collaborative teamwork to achieve financial goals.
Overview
13
13
years of professional experience
Work History
Billing and AR Analyst
Valpak, LLC
10.2016 - Current
- Managed accounts receivable, billing, and collections for 24 franchises.
- Daily processing and posting of credit card payments to ensure proper amounts will be charged and allocated correctly.
- Resolved billing issues and account reconciliations in collaboration with Sales team.
- Document and update customer's account information via Sales Force system.
- Maintained and analyzed daily reports to ensure accurate cash posting and account reconciliation.
- Collaborated with sales, operations, and finance departments to resolve issues and enhance client relations.
- Produced daily accounts receivable and billing reports for senior management review.
- Audited accounts to identify and resolve payment issues and disputes.
Collection Specialist
MatrixCare- Resmed
03.2022 - 08.2022
- Monitor account and make collections calls on a daily basis.
- Coordinated resolution of past due invoices, underpayments, and disputed items to facilitate timely payments.
- Identified clients with potential payment commitment problems and developed solutions to minimize bad debts.
- Made recommendations on non-compliant clients for further collection action.
- Met individual and departmental goals in reducing receivables.
- Accurately processed credit card and ACH payments.
- Managed inbound and outbound calls and messages to ensure prompt responses to client inquiries and issue resolutions.
- Provided support for special projects by coordinating tasks and resources.
Credit/Collections Specialist
himagine solutions, Inc.
02.2016 - 03.2022
- Managed portfolio of accounts in order to reduce the Daily Sales Outstanding (DSO).
- Heavy cash applications, which consist of ACH, Wires, and Lockbox payments; averaging 2 million per week.
- Facilitated payment processing for credit card transactions to maintain efficient cash flow.
- Produced and maintained daily, weekly, and monthly cash receipt reports to provide senior management with insights on cash flow.
- Investigated and researched accounts to ensure accurate cash application and resolve discrepancies.
- Processed credits and refunds to resolve customer account issues.
- Process and review credit checks.
- Heavy contact via phone or email with clients in order to resolve billing or payment discrepancies.
- Communicated with clients through email to provide statements, reminders, and notices about overdue accounts.
- Effectively communicating and interfacing with various levels of employees and management.
- Analyzed information to identify and refer fraudulent activity, enhancing accuracy in the collection and verification process.
- Supported billing operations by efficiently processing and executing billing tasks when required.
A/R Manager
IMG Models, LLC.
New York
05.2013 - 04.2014
- Managed collection process for 500+ accounts, including foreign and domestic clients.
- Processed invoices for Women's board, maintaining an average of 2.5 million dollars per week.
- Ran and processed monthly reports for senior management's review (Billing, Collections, Cash application).
- Mailed statements and collection notices to expedite payment processing.
- Conducted phone outreach to resolve billing and collections discrepancies.
- Identified files for further collection or legal action after submission.
- Currency conversion in order to properly bill invoices and process payments.
Collections Specialist
Trunk Archive
New York
02.2013 - 05.2013
- Achieved tactful and effective payment collection while ensuring strong client relationships were preserved.
- Managed collection of overdue payments for portfolio of over 500 domestic and foreign accounts, improving recovery rates.
- Presented actionable recommendations to senior management, enhancing overall efficiency of collection process.
Education
academic diploma -
Richmond Hill High School
NYPhoenix University
Skills
- Data analysis
- Data Analysis Tools
- Financial Tools
- Financial Software
- Salesforce
- Excel
- Financial Tools and Software
- Filemaker pro
- Xign
- Attention to detail
- Collaborative teamwork
- Effective communication
- Initiative-driven
- Netsuite
Languages
Spanish
Professional
Timeline
Collection Specialist
MatrixCare- Resmed
03.2022 - 08.2022
Billing and AR Analyst
Valpak, LLC
10.2016 - Current
Credit/Collections Specialist
himagine solutions, Inc.
02.2016 - 03.2022
A/R Manager
IMG Models, LLC.
05.2013 - 04.2014
Collections Specialist
Trunk Archive
02.2013 - 05.2013
academic diploma -
Richmond Hill High School
Phoenix University