Taynaliz Caamano Gonzalez
Data Entry Clerk/ Bilingual Customer service
Winter Haven,FL
Summary
To obtain a customer service role in a dynamic organization where I can utilize my expertise to provide top-notch support, resolve complex issues, and contribute to the company's success and expansion.
Efficient Data Transcriber with significant training in word processing and spreadsheet management. Skilled at managing multiple, concurrent projects with competing priorities. Committed to achieving results within deadlines.
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Nesco Resource
09.2024 - 01.2025
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Leasing Consultant
Express Employment Pro
12.2023 - 08.2024
- Advertising a property Interacting with prospective tenants about the benefits of leasing with them Reviewing leasing agreements with clients Marketing new rentals Assessing tenants wants and needs, prioritizing them, and showing them all the options available
- Taking inbound calls30+ calls a day
Bilingual customer service representative / Health
The Results Cx
08.2023 - 12.2023
- Feel free to customize this to fit your specific experience and the job you're applying for! Remember to highlight your achievements and the impact you made in your previous role
- Identified opportunities to upsell and cross-sell products and services, driving revenue growth
- Collected and reported customer feedback to relevant departments, contributing to quality improvement initiatives
- Resolved complaints promptly and professionally, meeting Service Level Agreement (SLA) deadlines
- Provided expert advice on services, driving customer satisfaction and loyalty
- Processed and managed orders from placement to delivery, handling returns and exchanges with precision
- Responded to500+ customer inquiries via phone, email, chat, social media, and in-person, achieving a95% satisfaction rate
- Respond to patient inquiries and concerns
- Resolve issues and provide support
- Utilize knowledge of healthcare operations and insurance guidelines
- Collaborate with internal teams
Customer Care Service Representative
TTEC INC
10.2020 - 05.2023
- Demonstrated exceptional attention to detail, resolving95% of customer queries on the first contact
- Utilized strong problem-solving skills to address and resolve complex customer issues
- Proactively engaged with web visitors, offering personalized support and guidance
- Collaborated with customers to understand their needs, providing tailored solutions and recommendations
- Employed soft skills to deliver empathetic and meaningful conversations, resulting in a90% customer satisfaction rate
- Reduced average handle time by30% through efficient issue resolution
Cashier/ Sales
PMG Airport Plazas
12.2019 - 10.2020
- Demonstrated exceptional customer orientation, ensuring a positive experience for diverse customer bases
- Processed transactions accurately, handling cash, credit card payments, and mobile payments with precision
- Utilized excellent communication and presentation skills to effectively engage with customers, addressing queries and concerns
- Multitasked seamlessly, managing multiple transactions and responsibilities in fast-paced environments
- Reduced customer complaints by20% through proactive issue resolution and empathetic support
Education
High school diploma - DIPLOMA
Gateway High School
Kissimmee, FL05-2019
Skills
- Advanced data entry skills, with high accuracy and efficiency rates (95% accuracy,60 wpm)Typing (experienced)
- Experienced typist, proficient in preparing documents, reports, and correspondence
- Expertise in order processing, ensuring timely and accurate fulfillment
- Proven customer contact skills, providing exceptional support and resolving issues effectively
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Multitasked seamlessly, managing multiple transactions and responsibilities in fast-paced environments
- Trained new hires, demonstrating leadership and mentorship abilities
- Patience, empathy and understanding
- Communication skills
- Decision making
- Computer program knowledge
- Strong knowledge of computer programs, including list specific software or systems
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Accuracy and attention to detail
- Time management
- Data accuracy
- Data entry
Accomplishments
- Trained 30 new data entry specialists.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20+ staff members.
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Entry Clerk
Nesco Resource
09.2024 - 01.2025
Leasing Consultant
Express Employment Pro
12.2023 - 08.2024
Bilingual customer service representative / Health
The Results Cx
08.2023 - 12.2023
Customer Care Service Representative
TTEC INC
10.2020 - 05.2023
Cashier/ Sales
PMG Airport Plazas
12.2019 - 10.2020
High school diploma - DIPLOMA
Gateway High School
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