Taynisha J Gross-Matin
Brooklyn Park,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Positive Psyche
2024.08 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Scheduling Manager
Home-Business Brooklyn Lawn Service
2014.02 - 2024.09
- Faxed reports, scanned documents, developed spreadsheets and organized files.
- Worked with suppliers to maintain a steady flow of materials and tools required for Brooklyn Lawn Service to meet established schedules.
- Completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%.
- Developed and updated scheduling policies covering all department activities.
Fulfillment Associate
Amazon
2021.08 - 2022.12
- Unloaded incoming trucks and properly staged inventory for processing.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Followed procedures at all times for personal and team safety.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Mail Processing Clerk
United States Post Office
2021.04 - 2022.04
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Used Microsoft Word and other software tools to create documents and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Mailroom Clerk
United States Post Office
2018.06 - 2019.07
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Medical Assistant/Medical Receptionist
Offices of Tamader Mira, MD
2008.09 - 2011.12
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Mail Handler Assistant
United States Postal Service
2006.02 - 2008.08
- Process incoming and outgoing mail; load and unload mail trucks; operate various equipment as needed; other duties as required.
- Used automated mail processing equipment to sort and collate mail.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Operated postage meters, mail sealers and labeling machines.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Parking Enforcement Officer
City of Baltimore
2006.08 - 2007.09
- Patrolled premises regularly to maintain safety of employees and visitors.
- Called and coordinated with police, fire and EMT services.
- Directed drivers to proper parking areas and enforced special parking restrictions.
- Other duties as assigned.
Certified Medical Assistant
Fertility Center Of Maryland
2000.01 - 2003.01
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
Clerical Assistant
Helping Hands Driving Service, Inc.
1996.10 - 1999.10
- Delivered clerical support by handling a range of routine and special requirements.
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Interacted with customers by phone, email or in-person to provide information.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Bachelor of Science - Criminal Justice
University of Baltimore
Baltimore, MD05.2026
Bachelor of Arts - Liberal Arts And General Studies
Ashworth College
Norcross, GA2024-12
Associate of Arts - General Studies
Ashworth College
12.2021
GED -
MD Department of Education
02.2006
Medical Assistant certificate awarded -
Medix School
06.2000
High School Diploma -
Mercy High School
06.1997
Skills
- Materials Packing
- Sorting
- Automated mail processing
- Workplace Safety
- Handling and Sorting Mail
- Problem-solving skills
- Mail handling
- Clerical
- Computer skills
- Vital signs monitoring
- Specimens collection and processing
- Phlebotomy
- Handling and sorting mail
- Post office operations
- First Aid/CPR
- Dependable and Responsible
- Good Telephone Etiquette
- Schedule Management
- Customer relations understanding
- Time management abilities
Accomplishments
- Graduated with Honors, Ashworth College
Additional Information
Graduated with Honors, Medical Billing and Coding
Ashworth College, 2022
Timeline
Customer Service Representative
Positive Psyche
2024.08 - Current
Fulfillment Associate
Amazon
2021.08 - 2022.12
Mail Processing Clerk
United States Post Office
2021.04 - 2022.04
Mailroom Clerk
United States Post Office
2018.06 - 2019.07
Scheduling Manager
Home-Business Brooklyn Lawn Service
2014.02 - 2024.09
Medical Assistant/Medical Receptionist
Offices of Tamader Mira, MD
2008.09 - 2011.12
Parking Enforcement Officer
City of Baltimore
2006.08 - 2007.09
Mail Handler Assistant
United States Postal Service
2006.02 - 2008.08
Certified Medical Assistant
Fertility Center Of Maryland
2000.01 - 2003.01
Clerical Assistant
Helping Hands Driving Service, Inc.
1996.10 - 1999.10
Bachelor of Science - Criminal Justice
University of Baltimore
Bachelor of Arts - Liberal Arts And General Studies
Ashworth College
Associate of Arts - General Studies
Ashworth College
GED -
MD Department of Education
Medical Assistant certificate awarded -
Medix School
High School Diploma -
Mercy High School
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