Tayonna Newell
Cleveland,OH
Summary
Results-driven college junior with a passion for enhancing customer service skills. Demonstrate strong written and verbal communication, active listening, and critical thinking abilities. Exhibit exceptional organizational skills, effective time management, and a reliable, positive attitude. Committed to improving customer experiences, building customer loyalty, and resolving complaints efficiently. Proficient in multitasking while maintaining meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Sales Associate
Lush Fresh Handmade Cosmetics
05.2025 - 09.2025
- Managed inventory levels efficiently, ensuring product availability and reducing stock discrepancies.
- Developed strong relationships with customers, driving repeat business through personalized service.
- Executed visual merchandising standards, optimizing product displays to increase sales potential.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Fulfillment Associate
Nordstrom
09.2024 - 09.2025
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Achieved and maintained 10 uph daily
- Picked the required 80 units per day and went above and beyond picking almost 200 units some days
Crew Lead
McDonalds
10.2018 - 08.2024
- Supervise and coordinate team members to ensure efficient operations and high-quality customer service.
- Train new employees on company policies, procedures, and customer service standards.
- Handle customer complaints and resolve issues to ensure satisfaction and loyalty.
- Monitor inventory levels, place orders, and ensure compliance with health and safety regulations.
- Trained new employees on operational procedures and company standards, fostering a collaborative environment.
- Counted and maintained $100 average draw
Executive Assistant
GJP Designs LLC
06.2019 - 06.2022
- Efficiently managed administrative tasks for executive team members in a remote work setting, including calendar coordination, scheduling, and virtual meeting facilitation.
- Ensured seamless communication between remote executives, clients, and internal teams, fostering collaboration and productivity.
- Maintained remote office logistics and inventory management to support uninterrupted operations.
- Contributed to company growth and strategic initiatives through remote project coordination, including virtual event planning and digital marketing support.
- Managed communication flow between executives and clients, enhancing relationship-building and responsiveness.
Y.O.U. Youth Opportunities Unlimited
Sherwin Williams
06.2019 - 08.2019
- Restored an average of 25 fire hydrants per day within Cleveland communities.
- Developed strong work ethics and achieved financial independence.
- Gained practical work experience and valuable mentorship.
- Networked with potential future employers to build professional connections.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Business Administration -
Cuyahoga Community College
Cleveland, OH12-2026
Cybersecurity Bootcamp Certificate - undefined
Cleveland Early College High School
Cleveland, OH06.2020
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Customer service
- Time management
- Listening skills
- Multi-tasking strength
Timeline
Sales Associate
Lush Fresh Handmade Cosmetics
05.2025 - 09.2025
Fulfillment Associate
Nordstrom
09.2024 - 09.2025
Executive Assistant
GJP Designs LLC
06.2019 - 06.2022
Y.O.U. Youth Opportunities Unlimited
Sherwin Williams
06.2019 - 08.2019
Crew Lead
McDonalds
10.2018 - 08.2024
Cybersecurity Bootcamp Certificate - undefined
Cleveland Early College High School
Associate of Business Administration -
Cuyahoga Community College