Summary
Overview
Work History
Education
Skills
Timeline
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TayShea Graham

Louisville,KY

Summary

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Maximus Inc
05.2024 - 03.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Call Center Representative

Consumer Cellular
05.2022 - 02.2024
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Data Collection Specialist

US Census Bureau
02.2020 - 04.2022
  • Enhanced data accuracy by diligently reviewing and validating collected information.
  • Maintained detailed records of all completed projects including methodology used, results obtained, limitations faced during implementation.
  • Streamlined data collection processes for increased efficiency and reduced errors.
  • Developed strong relationships with clients through consistent communication and proactive problem-solving efforts.

Education

High School Diploma -

Atherton High School
Louisville, KY
05-2016

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Verbal and written communication
  • Inbound phone calls
  • Call center operations
  • Food safety regulations
  • Sanitation procedures
  • Operate industrial kitchen appliances
  • Quick learner
  • Leadership

Timeline

Call Center Representative

Maximus Inc
05.2024 - 03.2025

Call Center Representative

Consumer Cellular
05.2022 - 02.2024

Data Collection Specialist

US Census Bureau
02.2020 - 04.2022

High School Diploma -

Atherton High School

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TayShea Graham