Summary
Overview
Work History
Education
Skills
Timeline
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Tayshma Wright

Carbon Cliff,US

Summary

Results-driven individual with hands-on expertise in Area of expertise, skilled in navigating complex challenges. Exhibits exceptional problem-solving skills and a proactive mindset. Known for adaptability and innovative thinking, achieving significant outcomes. Focused on making impactful contributions to organizational success.

Overview

11
11
years of professional experience

Work History

Component Processing Technician

ImpactLife
08.2023 - Current
  • Component Technicians are responsible for blood product manufacturing to include handling of blood products, quarantine and/or discarding products, working with bio-hazardous/chemical waste. Technicians will also prepare and label components and assist with count/maintenance of inventories.

Customer Service/Sales Clerk

United States Postal Service
07.2018 - 10.2022
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Performs clerical duties including typing 40wpm, filing and completion of simple forms.
  • Direct calls to appropriate individuals, and prepares messages.
  • Keep money drawers in order, and record and balance daily transactions.
  • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.
  • Register, certify, and insure letters and parcels.
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
  • One or more sortations of outgoing and/or incoming mail using the appropriate sort program or manual distribution-scheme.
  • In addition, may perform any of the following duties: provide service at public window for non-financial transactions.

PSE Mail Processing Clerk

United States Postal Service
07.2018 - 02.2019
  • Collate, bundle, transfer processed mail from one area to another, handle heavy sacks of letters weighing 70 pounds or more, performs various combination of tasks in the post office, such as receive letters and parcels sort and ensure that packages reach their destinations in a timely manner, clear carriers when arriving back to post for the end of the day, empty usps collection box, scan incoming parcels, priority, first class and express mail or packages, prepare outgoing shipments for the plant and sort mail into the correct P.O boxes.

Trucking Dispatcher/Customer Service

King Crown Trucking
01.2016 - 07.2018
  • Managing truck drivers’ schedules and routes
  • Scheduling freight to be picked up and delivered
  • Providing shipping details to customers
  • Reviewing logs of truck drivers
  • Documenting all calls, deliveries, routes and times for pickups and deliveries
  • Completing paperwork related to shipments, such as invoices and BOL’S
  • Handling customer complaints and inquiries
  • Negotiating rates and delivery time lines
  • Knowledge of trucking regulations and DOT laws
  • Understanding of how shipping, trucking and logistics work
  • Analytical skills to problem-solve and coordinate difficult situations
  • Ability to handle upset customers
  • Technology skills, particularly in transportation management software
  • Strong organizational and time management skills
  • Excellent communication skills to clearly relay information to all involved parties
  • Ability to stay calm in fast-paced situations

Delivery Driver/Amazon Warehouse

Delivery & Distribution Solutions, LLC
12.2015 - 05.2017
  • Same-day & next-day delivery of parcels and documents for DDS clients
  • Load, unload, prepare, and operate delivery vehicle.
  • Couriers may be delivering both same day and next day packages.
  • Couriers are responsible for obtaining a signature via a Mobile App or manually when they make a delivery to demonstrate that the intended party has received the item.
  • Constant communication with Dispatch/Office regarding delivered and undelivered packages/items.
  • Adhering to strict customer delivery times.
  • Deliver a wide variety of items to different addresses through different routes.

Driver/Operator

MV Transportation
06.2014 - 10.2015
  • Loading and unloading of passengers on vehicles.
  • Transporting of passengers that are either senior citizens or persons with disabilities.
  • Four point securement of wheelchairs and scooters.
  • Escorting passengers from vehicle to/from first portal of locations.
  • Using radio to communicate transport details with dispatch.
  • Obtained Class C CDL License

Education

High School Diploma -

Ivy Technical Community College
East Chicago, IN
05.2012

Skills

  • Office administration experience
  • Typing accuracy
  • Excellence in customer service
  • Front desk management
  • Team coordination skills
  • Negotiation tactics
  • Freight logistics handling
  • Expertise in driving
  • Analytical thinking
  • Dispatching knowledge
  • Knowledge of transportation management systems
  • Proficient in Microsoft Outlook
  • Expert cash handling
  • Operations for loading and unloading
  • Accurate data entry
  • Windows OS proficiency
  • Strong communication skills
  • Organizational expertise
  • Commercial driving license holder
  • Operation of multi-line phones
  • Experience in lab manufacturing

Timeline

Component Processing Technician

ImpactLife
08.2023 - Current

Customer Service/Sales Clerk

United States Postal Service
07.2018 - 10.2022

PSE Mail Processing Clerk

United States Postal Service
07.2018 - 02.2019

Trucking Dispatcher/Customer Service

King Crown Trucking
01.2016 - 07.2018

Delivery Driver/Amazon Warehouse

Delivery & Distribution Solutions, LLC
12.2015 - 05.2017

Driver/Operator

MV Transportation
06.2014 - 10.2015

High School Diploma -

Ivy Technical Community College

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Tayshma Wright