Tayvin Cameron
Dayton,OH
Summary
Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
7
7
years of professional experience
Work History
Assistant Customer Service Manager
Kroger
Dayton, Ohio
06.2015 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Veribalance software.
Education
High School Diploma -
Centeville High School
Dayton, OH2016
Skills
- Motivational Leadership
- Team Management and Supervision
- Handling Customer Complaints
- Schedule Coordination
- Team Building
- Decision Making
- Staff Development and Training
- Coaching and Mentoring
- Delegation and Work Assignment
- Office Equipment Management
- Documentation and Recordkeeping
Timeline
Assistant Customer Service Manager
Kroger
06.2015 - Current
High School Diploma -
Centeville High School