Tazz Rhea
Missouri City,TX
Summary
Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information.
Overview
16
16
years of professional experience
Work History
Epic Cadence ATE Support Consultant
Health Data Movers
Tampa, FL
09.2023 - 09.2023
- Developed strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Reduced issue resolution timeframes by proactively identifying potential problems and implementing preventative measures.
- Enhanced system functionality for end-users through thorough analysis, identification, and resolution of technical issues.
- Improved client satisfaction by providing timely and efficient Epic Cadence support to healthcare professionals.
Customer Service Representative
Acess2care
Remote
05.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Medical Billing Representative
Katy Internal Medicine Associates
02.2018 - 03.2022
- Posted and adjusted payments from insurance companies.
- Precisely evaluated and verified benefits and eligibility.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Maintained and updated collections tracking spreadsheet to help organize payment information.
Secretary
DMR Realty
05.2014 - 02.2018
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
Finance Assistant
Southern Ford
01.2008 - 01.2012
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Reported financial data and updated financial records in ledgers and journals.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Managed office inventory and ordered new supplies when items were running low.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Education
Associate of Arts -
University of Houston - Downtown
Houston, TX05.2011
Skills
- Insurance Claims Management
- Collection Calls
- Billing Codes
- Time Management
- HIPAA Compliance Understanding
- Team Leadership Qualities
- Healthcare Industry Familiarity
Timeline
Epic Cadence ATE Support Consultant
Health Data Movers
09.2023 - 09.2023
Customer Service Representative
Acess2care
05.2022 - 01.2023
Medical Billing Representative
Katy Internal Medicine Associates
02.2018 - 03.2022
Secretary
DMR Realty
05.2014 - 02.2018
Finance Assistant
Southern Ford
01.2008 - 01.2012
Associate of Arts -
University of Houston - Downtown