Jenna Davis
Houston,TX
Summary
Experienced Customer Service & Sales Specialist with a proven track record of delivering exceptional customer satisfaction and driving revenue growth. Experience in healthcare information systems and training. Skilled in building strong relationships, resolving inquiries, and identifying opportunities to upsell products and services. Adept at utilizing effective communication and problem-solving skills to exceed customer expectations and achieve sales targets. Ability to work collaboratively in fast-paced environments, adapt to changing priorities, and thrive in a target-driven sales culture. Committed to providing a personalized and positive customer experience while maximizing sales opportunities.
Strategically minded professional in technology management, known for high productivity and efficient task completion. Skilled in cloud computing, cybersecurity, and project management. Excelling at leadership, communication, and problem-solving to navigate complex challenges and drive team success.
Successful health information professional accomplished in maintaining complex and comprehensive records systems.
Overview
11
11
years of professional experience
Work History
Epic Cadence ATE Support Consultant
Advent Health Orlando
Orlando, Florida
01.2024 - 01.2025
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and systems.
- Support the front desk nurses with patient scheduling, rescheduling, and booking appointments.
- Supporting the outpatient lab techs
- Developed custom reports using Epic Cadence ATE software as required by customers.
- Resolved customer inquiries related to the use of Epic Cadence ATE software in a timely manner.
- Maintained positive working relationship with fellow staff and management.
Customer Resolution Specialist
Computershare Investor Services
Louisville, KY
09.2021 - 01.2024
- Addressed customer inquiries and provided accurate and timely information regarding our products, services, and policies
- Handled customer complaints with empathy and professionalism, aiming to find fair resolutions that satisfied both the customer and the company
- This involved investigating complaints, liaising with relevant departments, and following up with customers to ensure their concerns were fully addressed
- Maintained thorough and accurate records of customer interactions, including inquiries, complaints, and resolutions, using our customer relationship management (CRM) system
General Manager
AT&T
Missouri City, TX
03.2019 - 05.2021
- Developed and executed strategic plans to drive business growth, improve market share, and achieve financial objectives
- Managed a team of employees, fostering a positive work environment and ensuring that each team member had the necessary resources and support to excel in their roles
- Prioritized customer satisfaction by implementing strategies to enhance the customer experience
- Monitored customer feedback, addressed customer concerns, and implemented improvements based on customer insights
Manager
BJ's Restaurant & Brewhouse
Pearland, TX
01.2017 - 02.2020
- Scheduled shifts, managed payroll, and conducted performance evaluations to maintain a productive and motivated workforce
- Ensured that guests received outstanding service by training staff on proper service standards, resolving customer complaints or concerns, and monitoring the overall dining experience
- Monitored and maintained inventory levels, including food, beverages, and restaurant supplies
- Ensured compliance with health and safety regulations, including food handling and sanitation standards
Customer Service Representative
AT&T Communications
Remote, Work@Home
09.2016 - 06.2018
- Interacted with customers via various channels such as phone, email, and chat, to address their inquiries, troubleshoot technical issues, and provide information about AT&T products and services
- Listened attentively to customer concerns, empathized with their frustrations, and worked diligently to find satisfactory resolutions
- Accurately processed customer orders for new services, upgrades, or cancellations
- Maintained a deep understanding of AT&T's products and services, staying up to date with new offerings, promotions, and pricing details
Customer Service & Sales Representative
Verizon Communications Inc.
Lafayette, LA
04.2014 - 10.2016
- Actively engaged with customers to identify their needs and recommend appropriate Verizon products and services
- Effectively communicated the value and benefits of additional offerings, aiming to upsell and maximize sales opportunities
- Accurately processed customer orders for new services, device upgrades, or account changes
- Assisted customers in troubleshooting and resolving technical issues with their Verizon devices, network connectivity, or service performance
Education
Associate of Science - Business Administration
South Louisiana Community College
Lafayette, LA05.2016
Skills
- Leadership
- Analytical & Critical Thinking
- Data Entry & Maintenance
- Multitasking Abilities
- Typing 85 WPM
- Telephone Etiquette
- Verbal & Written Communication Skills
- Issue & Complaint Resolution
- Billing & Sales Support
- Technical Support
- Training & development
- Public speaking
- Client relationships
- Team management
- Trouble shooting
- Presentation
- Critical thinking
Timeline
Epic Cadence ATE Support Consultant
Advent Health Orlando
01.2024 - 01.2025
Customer Resolution Specialist
Computershare Investor Services
09.2021 - 01.2024
General Manager
AT&T
03.2019 - 05.2021
Manager
BJ's Restaurant & Brewhouse
01.2017 - 02.2020
Customer Service Representative
AT&T Communications
09.2016 - 06.2018
Customer Service & Sales Representative
Verizon Communications Inc.
04.2014 - 10.2016
Associate of Science - Business Administration
South Louisiana Community College